Angela Shurtleff
Mooresville,NC
Summary
Dedicated office assistant with over 20 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Strong knowledge of computer software programs and history achieving high data output. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Financial Counselor
Lake Norman Regional Hospital, CHS
02.2024 - Current
- Enhance patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Oversee cash drawer and post cash, check, and credit card transactions with excellent accuracy levels.
- Ensure compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Manage challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Strengthen team morale and cooperation by assisting coworkers during busy times with registering patients and covering the front desk
Office Support
Debotech, Inc
03.2023 - 01.2024
- Updated & generated reports for company database
- Administer OSHA required hearing test & maintain records
- Perform weekly LPA (Layered Process Audits),
- Track all carbon fiber inventory for MRB (Material Review Board).
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
Stay at home Mom
08.2021 - 02.2023
- Chef, Housekeeper, Transportation Coordinator, Unlicensed Nurse, Unlicensed Teacher, Unlicensed Therapist, Negotiator.
Billing Specialist
LabCorp of America
09.2019 - 07.2021
- Research, translate & analyze billing issues
- Strengthened client relationships through effective communication regarding billing issues and concerns
- Ensured compliance with industry regulations by staying up to date on changes in billing rules & guidelines
- Update demographic data to ensure prompt payment from patients.
Administrative Sr. Office Specialist
Guilford County
07.2008 - 03.2019
- Coordinate schedules, manage travel arrangements & organize meetings for the Sheriff & staff members
- Implemented & maintained a well-organized filing system for easy document retrieval of warrant repository records
- Reduced errors in documentation through meticulous proofreading & attention to detail
- Process legal documents, conceal handgun permits & background checks
- Checked documents for accuracy and correct signing before notarizing.
- Collected information from public reports of food stamp fraud and potential child abuse cases to provide to caseworkers
Education
Valencia College
Orlando, FL05.1997
HS Diploma -
Winter Park High School
Winter Park, FL05.1996
Skills
- Customer service
- Administrative support
- Records management
- Time management
- Scheduling coordination
- Confidentiality
- Documentation & control
- Software proficiency
- Organizational skills
- Conflict resolution
- Payment Negotiations
- CPR and First Aid
- NCIC, DCI, CJLEADS Database
Certification
Basic Life Support, 08/2025
References
AVAILABLE UPON REQUEST
Timeline
Patient Financial Counselor
Lake Norman Regional Hospital, CHS
02.2024 - Current
Office Support
Debotech, Inc
03.2023 - 01.2024
Stay at home Mom
08.2021 - 02.2023
Billing Specialist
LabCorp of America
09.2019 - 07.2021
Administrative Sr. Office Specialist
Guilford County
07.2008 - 03.2019
HS Diploma -
Winter Park High School
Basic Life Support, 08/2025
Valencia College
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