Angela Sikes
Powell,OH
Summary
- Looking for a job as a Customer Service Representative or Manager/Sales Associate/Cashier.
- Proficient in Microsoft Office, Microsoft Teams, Google Meet, Slack, various CRM databases, Quickbooks, various search engines, cash register operations, accounting software, multi line phone systems
- More than a decade of experience leading with strong customer service to achieve successful operations and a good work environment.
- A highly qualified Team Member with many years of experience able to take responsibility for selling and enthusiastic to share brand knowledge and expertise of items while providing tips to guests on the sales floor.
Overview
22
22
years of professional experience
Work History
Quality Analysis
Epiq/Randstad
07.2023 - 09.2024
- Assisted in training new team members on best practices for quality analysis, fostering a culture of knowledge sharing and teamwork.
- Developed and maintained comprehensive documentation of all quality analysis activities, ensuring full compliance with industry standards and regulations.
- Assisted in the recruitment process by creating job descriptions, screening candidates, conducting interviews, and making recommendations based on skill sets relevant to service quality analysis roles.
Customer Service Representative
CDK Global
09.2019 - 07.2023
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering client assistance and support
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Addressed customers courteously using suitable methods and problem-solving skills
- Assisted with mentoring new employees during and after training
- Welcoming and engaging with customers as they enter the store
- Working with cash registers and processing payments
- Using upselling techniques to increase store sales
- Recommending the best products to customers
- Giving customers advice about sales and promotions
- Offered constructive feedback to team members, boosting overall job performance
Supervisor
J &M Suppliers
02.2014 - 09.2019
- Counseled and disciplined employees, driving performance improvement
- Coached and motivated team, driving sales and delivering exceptional customer service
- Built and maintained relationships with vendors and suppliers
- Planned, coordinated and oversaw company events and promotions
- Set prices and credit terms for goods and services, based on forecasts of customer demand
General Manager
Catherine's Boutique
06.2012 - 03.2017
- Ringing up sales and arranging for delivery or pick-up of the customer's order if needed
- Inviting customers to search the company's website for coupons and other ways to save money
- Inviting the customer to join a loyalty program if there is one
- Greeting customers when they walk through the door
- Developed and implemented strategies to increase sales and profitability.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Team Lead/Shift Supervisor
BP Gas
03.2008 - 06.2012
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Retail Lead Keyholder
Wilkerson's Department Store
02.2003 - 03.2008
- Marked-down clearance items and relocated merchandise to proper store areas.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Education
Bachelor of Arts - Criminal Justice
Valdosta State University
01.2008
Associate of Science -
South Georgia College
01.1994
High School Diploma -
Citizens Christian Academy
01.1992
Skills
- Suggestive Selling Techniques
- Customer Assistance
- Loss Prevention Strategies
- Customer Service
- Sales Processing
- Point of Sale System
- Cash Register Operations
- Vendor Relationship Management
- Store Performance Monitoring
- Quality Standards Maintenance
- Team Recruitment
- Understanding Customer Needs
- Issue and Complaint Resolution
- Upselling Products and Services
- Calm Under Pressure
- Detail-Oriented
- Teller Transactions
- Service Mindset
- Building Customer Trust
- Sales Expertise
- Employee Scheduling
- Total Quality Management
- Staff Development
Timeline
Quality Analysis
Epiq/Randstad
07.2023 - 09.2024
Customer Service Representative
CDK Global
09.2019 - 07.2023
Supervisor
J &M Suppliers
02.2014 - 09.2019
General Manager
Catherine's Boutique
06.2012 - 03.2017
Team Lead/Shift Supervisor
BP Gas
03.2008 - 06.2012
Retail Lead Keyholder
Wilkerson's Department Store
02.2003 - 03.2008
Associate of Science -
South Georgia College
High School Diploma -
Citizens Christian Academy
Bachelor of Arts - Criminal Justice
Valdosta State University
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