Angela Silva
Kissimmee,FL
Summary
As a recent graduate with a Bachelor of Science in Telecommunication, I am excited to launch my career in the realms of the media management and production industry. With a solid academic background and a passion for leveraging emerging technologies, I am determined to excel in a role that demands creativity, strategic thinking, and a dedication to staying at the forefront of industry developments. My objective is to contribute my skills and enthusiasm to an organization that values innovation and excellence in the digital landscape.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Merchandise Ambassador
Sea World
07.2023 - Current
- Collaborated with store managers to ensure compliance with corporate guidelines.
- Processed payments using POS systems while adhering to cash handling policies.
- Utilized effective communication skills to ensure smooth operations in the store.
- Demonstrated ability to effectively interact with customers and provide excellent customer service.
Shift Supervisor
Starbucks
10.2019 - 04.2023
- Complied with company standards and policies, setting example for team members.
- Developed strategies to increase efficiency and productivity during shift changes.
- Managed inventory levels and minimized loss, following company systems and guidelines.
- Fostered an environment of collaboration, respect, and accountability among staff members.
- Participated in leadership meetings to develop new policies and procedures.
- Assisted customers with inquiries, orders and complaints in a timely manner.
Education
Bachelor of Science - Telecommunication
University of Florida
Gainesville, FL08.2023
Skills
Staff Management
Performance Tracking and Evaluation
Digital Communications
Key Performance Indicators (KPIs)
Guest Satisfaction
Inventory Management
Content Strategy
Team Meetings
Scheduling and Coordinating
Fluent in Spanish
Microsoft Office Suite
Certification
Social Media Marketing
Timeline
Merchandise Ambassador
Sea World
07.2023 - Current
Shift Supervisor
Starbucks
10.2019 - 04.2023
Bachelor of Science - Telecommunication
University of Florida