Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Angela Simmons

Manheim,PA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Dedicated to advancing the business. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Sales oriented and able to provide innovative strategies for achieving business and personal success.

Overview

21
21
years of professional experience

Work History

Waitress

Tequila Mexican Grill
Lancaster, PA
12.2022 - Current
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink and food orders.
  • Used Toast hand held to put food orders through to cooks and drink orders through to bartenders.
  • Portrayed excellent customer service skills towards customers.
  • Work quickly and efficiently in fast paced, high pressure environment, while displaying superb multitasking abilities.

Freelance Content Writer

Freelance.com
06.2022 - Current

I do copywriting for self employed people and companies. I take on projects for clients, while demonstrating efficiency in word processing and editing while paying keen attention to detail. I take on clients with an expectation of timely delivery of precise and accurate information demonstrated in the project.

Bartender

Reel Cinemas
03.2022 - 12.2022
  • Kept bar presentable and well-stocked
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.

Waitress

Noodle Shack
11.2021 - 03.2022
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.

Administrative Assistant

Detailed Cars
09.2010 - 09.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Faxed, scanned, copied documents.
  • Taking orders.
  • Running errand.

Home Health Care Worker

Homecare Hospice
07.2011 - 03.2012
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Administered prescribed medications under direction of physician.
  • Assisted in changing IV, trachea tube, etc.
  • Mixed meds. Administered meds through peg tube.
  • Changed dressings.
  • Changed diaper, linens, clothing.
  • Cleaned and bathed patient, suctioned mucus.

Independent Sales Contractor

Marketing Innovations International
05.2008 - 02.2009
  • Created and deployed successful marketing collateral to highlight offerings and engage customers at appointments, trade shows and networking events.
  • Employed variety of sales practices to accommodate each customer's individual needs and overcome objections.
  • Used strong customer service skills to develop loyal customer base, increasing repurchasing rate.
  • Educated customers by providing hands-on demonstrations and explaining benefits and advantages of using cable, phone and internet services.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
  • Negotiated contracts to maximize profitability, boosting sales.

Bartender/ Waitress

Conestoga Restaurant And Bar
05.2005 - 06.2006
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Waitress

Applebee's Neighborhood Grill & Bar
12.2004 - 04.2005
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.

Waitress/Hostess/Food Preparer

Milestone Restaurant
10.2002 - 11.2004
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.

Education

Bachelor of Science - Psychology

Colorado Technical University
Colorado Springs, CO

High School Diploma -

Ephrata High School
Ephrata, PA
05.2003

Skills

  • Sales Expertise
  • Suggestive Selling
  • Clear and Effective Communication
  • Customer Service
  • Creative Mixology
  • Complex Problem-Solving
  • Energetic and Outgoing
  • Hospitality Service Expertise
  • High-Volume Environments
  • Extensive Spirits Knowledge
  • Ordering Procedures
  • Handling Difficult Customers
  • Excellent Judgment
  • Recipe and Menu Memorization
  • Marketing and Sales
  • Attending Multiple Customers
  • Guest Satisfaction
  • Medication Administrations
  • Patient Care
  • Dependable and Responsible
  • Heavy Lifting
  • Multitasking and Organization
  • Verbal and Written Communication Skills
  • COVID-19 Safety Policies
  • Remote Video Conferencing
  • Laptop and Tablet Operation
  • Professional Telephone Etiquette
  • Reading Comprehension
  • Persuasive Selling
  • Music Lessons
  • Studio Recording
  • Special Events Performances
  • Group Collaborations
  • Practicing Music
  • Performing with Choirs
  • Strong Improvising Ability
  • Solo Singing
  • Live Performances
  • Harmonizing
  • Dancing
  • Recording
  • Creative Thinking
  • Self-Directed and Motivated
  • Team Player
  • Punctual and Dependable
  • Sketching and Brainstorming
  • Effective Multitasking
  • Attention to Detail
  • IOS
  • Active Listening
  • Decision-Making
  • Flexible and Adaptable
  • MS Office
  • Google Workspace
  • Organization and Time Management
  • Teamwork and Collaboration
  • Creative Writing
  • Proofreading Skills
  • Short Stories
  • Research Assignments
  • Copywriting, Editing and Review
  • Consult with Clients
  • Shopify/ Zendesk

Additional Information


Volunteer work with ORCA and the food bank. Group facilitator of Celebrate Recovery. Dharma group leader. Freelancer. Writer. Editor. Project Production. Developer. Creator. Musician. Storytelling. Singer. Dancer. Painter.

Timeline

Waitress

Tequila Mexican Grill
12.2022 - Current

Freelance Content Writer

Freelance.com
06.2022 - Current

Bartender

Reel Cinemas
03.2022 - 12.2022

Waitress

Noodle Shack
11.2021 - 03.2022

Home Health Care Worker

Homecare Hospice
07.2011 - 03.2012

Administrative Assistant

Detailed Cars
09.2010 - 09.2013

Independent Sales Contractor

Marketing Innovations International
05.2008 - 02.2009

Bartender/ Waitress

Conestoga Restaurant And Bar
05.2005 - 06.2006

Waitress

Applebee's Neighborhood Grill & Bar
12.2004 - 04.2005

Waitress/Hostess/Food Preparer

Milestone Restaurant
10.2002 - 11.2004

Bachelor of Science - Psychology

Colorado Technical University

High School Diploma -

Ephrata High School
Angela Simmons