Proven leader in office settings and a professional with over 15 years of experience in customer care, staff relations, and leadership. Strong knowledge of office management Adept at streamlining operations, managing daily tasks and supporting staff development.
Overview
10
10
years of professional experience
Work History
Revenue Administrator
Nu Image Implant Center
Raleigh, NC
09.2018 - 02.2025
Managed end-to-end processing of insurance claims, including resubmission of denied or rejected claims.
Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
Managed phone and email correspondence and handled incoming and outgoing mail.
Certified Medical Assistant
Raleigh Orthopaedic Clinic
Raleigh, NC
01.2017 - 05.2018
Assisted physicians with in-office procedures and physical exams.
Conducted patient triage, recorded vital signs, and maintained up-to-date electronic health records (EHR).
Ensured smooth clinical flow by managing appointment scheduling and coordinating follow-up care.
Lead Surgical Assistant
Capital Oral & Facial Surgery Center
Holly Springs, NC
06.2015 - 08.2017
Led surgical team in preparation and execution of procedures, ensuring optimal operational flow.
Trained and mentored junior staff on surgical protocols and best practices for enhanced efficiency.
Developed and implemented strategies to improve patient safety during surgical operations.
Coordinated with surgeons to optimize instrument availability and minimize procedure delays.
Conducted thorough pre-operative assessments to ensure patient readiness and compliance with protocols.
Increased surgical efficiency by effectively managing surgical instruments, anticipating surgeon needs, and reducing procedure times.
Supported anesthesia providers with intubation, extubation, and monitoring of vital signs during surgery.