ANGELA SIMMONS
Shreveport,LA
Summary
Experienced associate with a strong background in retail and pharmacy, specializing in cash handling and customer service. Demonstrated success in enhancing customer satisfaction and streamlining operations. Expertise in HIPAA compliance and patient information verification. Skilled in accurate transaction processing and customer education on medication usage.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Customer Service Associate/Pharmacy Cashier
Walgreens
Milton, FL
02.2020 - 07.2026
- Provided fast, friendly service while addressing customer inquiries and complaints.
- Managed cash register operations to ensure efficient payment processing.
- Assisted customers with returns, exchanges, refunds, and other transactions as required.
- Supported pharmacy staff with prescription filling and additional tasks.
- Complied with HIPAA regulations when handling confidential patient information.
- Delivered exceptional service in a high-pressure environment to improve customer satisfaction.
Certified Pharmacy Technician
CVS Pharmacy
Bossier City, Louisiana
11.2018 - 11.2019
- Processed prescription orders accurately and efficiently for patients.
- Assisted pharmacists in preparing and dispensing medications.
- Provided exceptional customer service to patients and healthcare providers.
- Educated patients on medication usage and potential side effects.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Efficiently processed cash register transactions for new and refilled prescription orders.
Education
Associate of Applied Science - Pharmacy Technician
Remington College
Shreveport, LA07-2017
Associate of Applied Science - Medical Assisting
Career Technical College
Shreveport, LA07-2014
High School Diploma -
Green Oaks High School
Shreveport, LA08-1993
Skills
- Sales transaction management
- Customer service excellence
- Payment processing accuracy
- Returns and exchanges handling
- Multitasking proficiency
- Patient verification and guidance
- HIPAA compliance
Certification
Registered Pharmacy Technician/ State of Florida RPT91240
Timeline
Customer Service Associate/Pharmacy Cashier
Walgreens
02.2020 - 07.2026
Certified Pharmacy Technician
CVS Pharmacy
11.2018 - 11.2019
Associate of Applied Science - Pharmacy Technician
Remington College
Associate of Applied Science - Medical Assisting
Career Technical College
High School Diploma -
Green Oaks High School