Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
PROFESSIONAL ATTRIBUTES
Timeline
Generic

ANGELA SIMMS

Summary

Dedicated healthcare administration professional with 51 years of progressive experience in patient access, revenue cycle management, and healthcare operations. Proven expertise in training staff, quality assurance, and optimizing patient registration processes across emergency, primary care, specialty, and ambulatory settings. Seeking to leverage extensive healthcare knowledge and customer service excellence in call center, medical billing, or administrative support roles.

Overview

51
51
years of professional experience
1
1
Certification

Work History

Patient Access Supervisor & Office Manager

Greater Southeast Community Hospital
01.1974 - 01.2025
  • Supervised patient registration operations across Emergency Department, Primary Care, and Specialty Clinics
  • Trained new hires on Meditech system, registration procedures, and quality standards
  • Performed quality assurance on all patient registrations ensuring 100% accuracy and compliance
  • Optimized revenue cycle processes resulting in maximum reimbursement for institution
  • Produced daily and monthly statistical reports for operational decision-making
  • Managed scheduling for diagnostic testing and specialty appointments
  • Developed winning team template adopted by other clinic locations
  • Scanned and managed healthcare documents in electronic medical records system

Bed Control Coordinator

Inova Fairfax Hospital
01.2000 - 01.2016
  • Coordinated patient flow and bed assignments using TeleTracking system
  • Collaborated with nursing staff, physicians, and discharge planning teams
  • Managed bed capacity optimization during high-census periods
  • Maintained real-time bed status updates and patient placement coordination

Office Manager

Dr. David Ijeh Private Practice
01.2010 - 01.2015
  • Managed all administrative operations for busy primary care practice
  • Oversaw patient scheduling, insurance verification, and billing processes
  • Supervised support staff and maintained efficient office workflows
  • Ensured compliance with healthcare regulations and privacy requirements

Billing Specialist

Capital Hill Hospital
01.1978 - 01.1980
  • Processed medical billing and insurance claims for hospital services
  • Verified insurance coverage and obtained prior authorizations
  • Resolved billing discrepancies and payment issues
  • Maintained accurate patient financial records and documentation

Education

Associate Degree -

Durham Business College
North Carolina
01.1974

Skills

  • Healthcare operations management
  • Patient registration and scheduling
  • Revenue cycle management
  • Insurance verification and authorization
  • Medical records documentation
  • Quality assurance and compliance
  • Process standardization and improvement
  • Technology proficiency in healthcare systems
  • Meditech and Epic EHR expertise
  • EClinicalWorks practice management
  • TeleTracking bed management system
  • Microsoft Office Suite proficiency
  • Leadership development and training
  • Cross-functional team coordination
  • Effective communication skills
  • Problem solving and conflict resolution

Certification

  • NAHAM (National Association of Healthcare Access Management) Member
  • CIRIP Member
  • HIPAA Health Training Certificate
  • Computer Engineering Certificate

Accomplishments

  • Saved institution over $60,000 by streamlining specialized processes into daily workflows
  • Created standardized template for Primary Care and Specialty Clinics adopted for new clinic procedures
  • September 2024: Letter of Recognition from Dr. Janelle Dennis, Ambulatory Care Director, for alerting clinical staff to potential catastrophic incident, demonstrating exceptional patient safety advocacy
  • Manager Recognition received for outstanding performance and innovation
  • 51 years of consistent healthcare experience demonstrating exceptional reliability and institutional knowledge
  • Developed training programs that became standard template for multiple clinic locations
  • Quality assurance expertise with zero-tolerance approach to registration errors
  • Cross-departmental experience spanning emergency, primary care, specialty, and ambulatory settings
  • Technology adaptation successfully transitioning through multiple EHR system implementations

PROFESSIONAL ATTRIBUTES

  • Patient-Focused: Demonstrated compassion and empathy in high-stress healthcare environments
  • Detail-Oriented: Meticulous attention to accuracy in documentation and billing processes
  • Adaptable: Successfully navigated 51 years of healthcare industry changes and technology evolution
  • Trainer & Mentor: Natural ability to teach complex processes and develop staff capabilities
  • Problem-Solver: Expert at resolving insurance, billing, and patient access challenges

Timeline

Office Manager

Dr. David Ijeh Private Practice
01.2010 - 01.2015

Bed Control Coordinator

Inova Fairfax Hospital
01.2000 - 01.2016

Billing Specialist

Capital Hill Hospital
01.1978 - 01.1980

Patient Access Supervisor & Office Manager

Greater Southeast Community Hospital
01.1974 - 01.2025

Associate Degree -

Durham Business College
ANGELA SIMMS