Angela Simonet

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.

• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Resolved customer complaints promptly, improving overall satisfaction.
• Collaborated with various departments to tackle complex issues and meet client needs.
• Delivered exceptional service, ensuring high levels of customer satisfaction.

Resolved customer complaints while adhering to company policies and maintaining professionalism.

• Addressed staff issues promptly, fostering a collaborative work environment.
• Delivered courteous customer service, enhancing overall guest experience.
• Maintained cleanliness and safety standards in accordance with health regulations.
• Achieved above-average daily revenue by consistently meeting targets for events and promotions.
• Streamlined workflow processes during peak hours, enhancing overall bar productivity and guest experience.

• Trained new staff on beverage preparation and customer service standards for consistent experiences.
• Streamlined workflow during peak hours, increasing efficiency in service delivery and reducing wait times.
• Fostered relationships with regular patrons, enhancing loyalty through personalized service and recommendations.
• Implemented sanitation protocols, maintaining compliance with health regulations and ensuring a safe environment.
• Served high customer volumes during special events, nights, and weekends.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.