Angela Simpson
Leesville,SC
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Solid team player with upbeat, positive attitude and proven skills in customer satisfaction. Articulate, enthusiastic and result-oriented with a demonstrated passion for building relationships and cultivating partnerships.
Overview
23
23
years of professional experience
Work History
Manager
Mother Truckers Cafe/ Cafe 44
Gilbert, SC
03.2022 - Current
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Maintained adequate staffing to meet objectives within budget.
- Delegated work to staff, setting priorities and goals.
Secretary
Mz. Terri's Tax
Leesville, SC
06.2008 - Current
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Maintained organized filing system of paper and electronic documents.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Provided administrative support to the Office Manager and other staff members.
- Greeted visitors and directed to appropriate location or person.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Sent and distributed mail and parcels.
Military Police Officer
U.S. Army Active Duty
Clarksville, TN
06.2001 - 01.2012
- Maintained weapons qualifications through regular firearms training exercises.
- Enforced military laws and regulations.
- Enforced applicable laws, regulations, policies, procedures, and orders in accordance with the Uniform Code of Military Justice.
- Adhered to all state and federal laws while performing duties as a Military Police Officer.
- Provided physical security and law enforcement services to military personnel, facilities, and resources.
- Completed regular patrols of assigned areas within operations areas.
- Interacted with members of the public in a professional manner while representing the US Army.
- Conducted random checks of personnel identification cards for security purposes.
- Supervised military police activities including patrol operations, traffic control points, and special events.
- Patrolled specific areas on foot and on motorized conveyance to respond promptly to calls for assistance.
- Composed reports on daily activities and incidents, which encompassed theft, and damage to property, presence of unauthorized individuals and other unexpected situations.
- Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
- Diffused hostile situations with effective negotiation techniques.
- Provided crowd control during large public events or demonstrations.
- Traveled to foreign territories to set up and defend military camps.
- Conducted investigations of criminal activity related to the US military.
- Prepared detailed reports on investigations and other police activities.
- Gathered evidence at crime scenes; interviewed victims, witnesses, suspects.
Education
High School Diploma -
Lexington High School
Lexington, SC06-2001
Skills
- Policy Implementation
- Staff Development
- Expense Tracking
- Operations Management
- Time Management
- Cross-Functional Teamwork
- Schedule Preparation
- Complex Problem-Solving
- Verbal and written communication
- Team Leadership
- Proficient On all Microsoft Programs
Timeline
Manager
Mother Truckers Cafe/ Cafe 44
03.2022 - Current
Secretary
Mz. Terri's Tax
06.2008 - Current
Military Police Officer
U.S. Army Active Duty
06.2001 - 01.2012
High School Diploma -
Lexington High School
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