Angela Skala

Bank Teller

Citibank

Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Processed customer transactions promptly, minimizing wait times.
Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Provided exceptional customer service, resulting in increased client retention and loyalty.
Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies
Educated customers on use of banking website and mobile apps.
Provided customer records, account statements and copies of checks.
Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Educated customers on banking products, enabling them to make informed decisions about their finances.
Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
Assisted customers with compromised debit cards and issued new credentials.
Enhanced branch sales through cross-selling bank products and services to customers.
Placed orders for customer checks and verified starting numbers.
Collaborated with team members to ensure smooth operations and high-quality service.
Disbursed cash and checks accurately while maintaining security of cash drawers.