Angela Skurka

• Showing properties and working with buyers, sellers, and tenants
• Exercised cold-calling skills to continue to build pipeline of sellers, tenants, and buyers.
• Cultivated strong relationships with agents, lenders, and title companies
• Marketing spaces via social media, networking events, sphere of influence, and past clients
• Negotiate real estate contracts to navigate transactions between buyers and sellers. Average of 30-40 transactions per year.
• Obtained targeted occupancy levels at targeted annual NET increases
• Compare properties possessing similar features to determine competitive market prices (CMA)
• Prepare documents such as representation contracts, purchase agreements, closing statements, and leases
• Perform construction inspections, move-in, and move-out meetings
• Coordinate property closing, working closely with clients to facilitate appropriate loans and financials
• Overseeing signing of documents and disbursement of funds
• Verified sales compliance with local governmental regulations, environmental standards, and industry good practices.

• Direct supervised 13 locations, and managed team of 24
• Developed community managers into successful leaders through training and hands-on support
• Kept operations in compliance with company regulations, policies, and procedures
• Monitored construction progress for new center openings
• Oversaw renovation projects for 5 locations providing project status updates, delays, and schedule changes
• Measured effectiveness of team success by defining operational metrics, tracking systems, and reporting to executive team, focusing on client retention, debit, standards, and NPS
• Established and monitored standards for customer service by using recognized and comprehensive benchmarks such as NPS
• Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems
• Engaging with tenants upon renewal to maintain retention and increase company revenue.

• Tour prospects, take sales calls, promote products through social media, cold calling, and real estate broker engagement
• Addressed and resolved tenant complaints and inquiries
• Oversee daily operations for over 200 different businesses, maintaining high satisfaction
• Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins, and move-outs
• Drive customer retention through great service and focus on customer engagement
• Responsible for management of aging reports and following up on delinquencies and rent collections
• Enter work orders for property repairs
• Coordinate customer appreciation events and networking events.

Owner Women's Clothing Boutique

• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
• Performed general office duties, including answering multi-line phone system
• Processing of Section 8 and Section 42 applications and re-certifications, processing of lease renewals (552 unit complex)
• Proactively communicate all property news, policy changes, and relevant information to residents
• Address and resolve requests and concerns from residents
• Planning of social events for residents
• Variance reports, purchase orders, work orders, expense reports, and NOI reports
• Created PowerPoint presentations for business development purposes.