Angela Slaughter
Columbus,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Care Navigator
UnitedHealth Group,
Dublin , Oh
07.2021 - Current
- Educated member on gaps in care and assisted with scheduling provider appointments.
- Maintained confidential health information according to state and federal regulations.
- Assisted members with social determinants of health and linked to appropriate community resources.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Service Advocate
UnitedHealth Group,
Dublin, OH
01.2019 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Mentoring others on best practices, opportunities, and strengths. Additionally, served as Efficiencies Champion and Potluck Coordinator.
Home Specialist II
Bank Of America
Charlotte, NC
05.2016 - 09.2017
- Reviewed and executed confidential documents, contracts and disclosures.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
- Gathered and reviewed all loan documents: credit reports, supplements to credit reports, confirmed tax information provided by tax offices, verification of rent/mortgage documents
Customer Service Representative Specialist
Synchrony Financial
Charlotte, NC
01.2016 - 05.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Senior Mortgage Loan Processor
Huntington National Bank
Columbus, OH
03.2015 - 01.2016
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Communicated with originator and applicant concerning progress of loan file.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Reviewed and validated details of loan applications and closing documentation.
Customer Care Research Specialist I
JPM Chase Mortgage
Gahanna, OH
06.2014 - 10.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Verified accuracy of customer account information and updated when necessary.
- Requested escalation for unresolved issues.
List Assist Specialist
JPM Chase Mortgage
Irving, TX
02.2012 - 06.2014
- Reviewed titles, insurance, and flood zone certifications to meet closing standards for each property.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
- Verified government-backed loans followed strict agency guidelines.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Collected documents for short sale portfolio ensuring each portfolio passed quality audit with minimal errors
Loss Mitigation Solicitor
JPM Chase Mortgage
Irving, TX
07.2009 - 02.2012
- Used skip tracing and other techniques to locate debtors.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Education
Associate of Science - Finance
Columbus State Community College
Columbus, OH06.2024
Skills
- Caring and Empathetic
- Resolving Problems
- Providing Information and Resources
- Time Prioritization
- Time Management
Certification
- Commission Notary of Ohio
- M&R Foundation 1
- M&R Certified Practitioner 2
- M&R Professional 3
- LEAD Program Graduate
Timeline
Customer Care Navigator
UnitedHealth Group,
07.2021 - Current
Customer Service Advocate
UnitedHealth Group,
01.2019 - 07.2022
Home Specialist II
Bank Of America
05.2016 - 09.2017
Customer Service Representative Specialist
Synchrony Financial
01.2016 - 05.2016
Senior Mortgage Loan Processor
Huntington National Bank
03.2015 - 01.2016
Customer Care Research Specialist I
JPM Chase Mortgage
06.2014 - 10.2014
List Assist Specialist
JPM Chase Mortgage
02.2012 - 06.2014
Loss Mitigation Solicitor
JPM Chase Mortgage
07.2009 - 02.2012
Associate of Science - Finance
Columbus State Community College
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