Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Angela Smalley

Sylvania,OH

Summary

Seasoned healthcare leader with a proven track record at Interim Healthcare of Northwest Ohio, enhancing customer satisfaction and fostering interdisciplinary collaboration for optimal patient outcomes. Skilled in branch operations management and team building, I excel in strategic decision-making and efficient resource allocation, significantly improving service delivery and employee engagement.

Overview

30
30
years of professional experience

Work History

Branch Manager/Clinical Manager

Interim Healthcare of Northwest Ohio
01.2022 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Facilitated relocation of local office resulting in decreased monthly expenses.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Director of Healthcare Services/Clinical Manager

Interim Healthcare of Northwest Ohio
09.2019 - 01.2022


  • Ensured ongoing interdisciplinary assessment of the patient.
  • Coordinated services including patient care and referrals.
  • Participated in the QAPI program, in-services, training and the Office's Emergency Preparedness program.
  • Provided education to the patient and family to promote patient progress toward mutually established goals.
  • Used clinical decision making to efficiently and effectively manage an assigned patient population.
  • Cultivated a positive work environment that fostered employee job satisfaction among team members.
  • Increased staff efficiency by providing ongoing professional development and training opportunities.
  • Supervised paraprofessional and licensed professional team members as well as performed yearly performance reviews.

Director of Clinical Services

Allied Home Health Care
02.2008 - 09.2019
  • Championed best practice sharing among departments, resulting in more consistent execution of patient care processes and improved outcomes.
  • Improved interdisciplinary collaboration, fostering strong working relationships among medical professionals for optimal patient outcomes.
  • Managed financial resources efficiently, optimizing budgets for maximum service delivery without compromising patient care quality.
  • Fostered an inclusive work environment that valued diversity, leading to increased employee satisfaction and engagement levels.

Contingent RN-Critical Care Unit

Promedica Flower Hospital
02.2008 - 08.2013


  • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
  • EKG interpretation, ventilator care, invasive line maintenance.
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.

Contingent RN-Staffing Critical Care

ABC Healthcare
01.2000 - 01.2004



  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.
  • EKG interpretation, invasive line maintenance, IV care.

Staff RN-Cardiac Intensive Care Unit

Grandview Hospital
01.1995 - 01.1999
  • Utilized critical thinking skills to make quick decisions in high-pressure situations, prioritizing patient needs and addressing emergent issues promptly.
  • Monitored vital signs, lab results, and other indicators to detect changes in patients'' conditions promptly.
  • Served as a preceptor for new nurses, sharing knowledge, expertise, and best practices to improve their skills and confidence.
  • Participated in unit-based quality improvement initiatives focused on enhancing patient outcomes through process improvements.
  • EKG interpretation, IV care, ventilator care, intra-aortic balloon pump maintenance and bedside dialysis care.
  • Post operative cardio-vascular care.

Education

Registered Nurse Certificate of Diploma - Nursing

Mercy School of Nursing
Toledo, OH
12.1993

Skills

  • Branch Operations Management
  • Excellent work ethic
  • Customer Relationships
  • Excellent time management skills
  • Strong team-builder
  • Key Performance Indicators
  • Decision-Making
  • Attention to Detail
  • OASIS Proficiency
  • SHP Knowledge

Accomplishments

  • Excellent 2024 Mock Survey Results in preparation for 2024 Ohio Department of Health Triennial Survey. Patient Clinical Records 96%, Personnel 100%, Operations 98%, QAPI 100%, Home Visits 100%.
  • Super-User for Crescendo Electronic Medical Record.
  • Assisted with the training of multiple Clinical Managers throughout the Ohio Region.

Timeline

Branch Manager/Clinical Manager

Interim Healthcare of Northwest Ohio
01.2022 - Current

Director of Healthcare Services/Clinical Manager

Interim Healthcare of Northwest Ohio
09.2019 - 01.2022

Director of Clinical Services

Allied Home Health Care
02.2008 - 09.2019

Contingent RN-Critical Care Unit

Promedica Flower Hospital
02.2008 - 08.2013

Contingent RN-Staffing Critical Care

ABC Healthcare
01.2000 - 01.2004

Staff RN-Cardiac Intensive Care Unit

Grandview Hospital
01.1995 - 01.1999

Registered Nurse Certificate of Diploma - Nursing

Mercy School of Nursing

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Angela Smalley