ANGELA SMILEY
Port Sanilac
Summary
Dynamic professional with extensive experience in Quality Assurance at Pearson, excelling in error identification and compliance. Proven ability in customer service and team collaboration, enhancing operational efficiency. Skilled in Microsoft Office Suite and adept at problem-solving, I thrive in fast-paced environments, ensuring accuracy and fostering positive client relationships.
Overview
28
28
years of professional experience
Work History
Quality Assurance & Compliance/Proofreading
Pearson
Hadley
02.2025 - 07.2025
- Communicated daily with test migration team to meet deadlines for project requirements.
- Provided quality assurance and compliance on test banks to ensure accuracy by identifying errors for technicians to revise.
Safety Coordinator
Michigan Precision Fabricators
Commerce
06.2024 - 02.2025
- Communicated with suppliers to order necessary safety materials and supplies for building projects.
- Handled overall safety procedures with employees to help maintain a safe and secure work environment, accident reports, and OSHA compliancy of materials.
- Oversee daily safety, forklift training, MSDS, and OSHA codes.
Grant Specialist/Data Entry
Office of Early Childhood, State of MI
Lansing
08.2023 - 04.2024
- Provided support to grant specialist department and school contracts to correct errors on grant applications.
- Handled daily work load with inputting grant applications.
- Processed grant applications for schools, based on fund allocation for accounts.
Substitute Teacher
Cros-Lex High School
Croswell
01.2021 - 06.2023
- Led learning activities to boost emotional and social growth, helping students develop soft skills.
- Left detailed notes to notify classroom teachers of student progress.
- Uphold school discipline standards for individual students and entire classroom.
- Handled instructional, assignment and testing needs to maintain course progress.
- Presented absent teacher's planned lessons using course materials.
- Graded student work according to established guidelines.
- Maintained confidentiality regarding student records and information.
- Adapted teaching methods to accommodate various learning styles.
- Distributed learning materials to students for revision and assessment.
Data Entry Customer Service Representative
Gasser Bush Assoc.
Livonia
08.2015 - 08.2020
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Delivered fast and friendly service to handle questions and service complaints.
- Documented, researched and resolved customer service issues.
- Handled customer inquiries, payments and service requests.
- Answered inbound calls to handle various concerns, set appointments and close sales.
- Conducted outbound calls to follow up on previous purchases or provide additional support if necessary.
- Followed up on unresolved cases to keep customers informed of progress towards solution.
- Escalated issues that could not be resolved independently to supervisors or managers for further assistance.
National Sales and Customer Support Manager
Paramount Industries, Inc.
Croswell
08.1997 - 07.2016
- Identified and developed upsell opportunities for sales team.
- Analyzed patterns in customer inquiries to identify areas for product or service improvements.
- Conducted regular team meetings to discuss updates, challenges, and opportunities for improvement.
- Maintained up-to-date knowledge of company products or services in order to assist customers effectively.
- Managed and trained customer support team members.
- Fostered positive work environment by encouraging teamwork and open communication among employees.
- Interviewed hired, and onboarded new customer support representatives as needed.
- Boosted efficiency and team performance by setting goals and plans to achieve each target.
Education
Leadership in Higher Ed & Business Administration -
Capella University
Minneapolis, MN05.2019
Bachelor of Science (B.S.) - Business Administration
Siena Heights University
Adrian, MI05.2011
Skills
- Customer Service
- Quality Assurance
- Typing 65 wpm
- Logistics
- Microsoft Office Suite
- Problem Solving
- Conflict Resolution
- Documentation And Reporting
- Team Collaboration and Leadership
- Adaptability and Flexibility
- Multitasking and Organization
- Calendar Management
- Sales Support
- Customer Retention
- Email management
- Follow-up Skills
- Excellent Communication
- Client Relationship Management
- Accounts Payable
- Data Entry Accuracy
- Account Management
- Accounts Receivable
- Problem-Solving Skills
Timeline
Quality Assurance & Compliance/Proofreading
Pearson
02.2025 - 07.2025
Safety Coordinator
Michigan Precision Fabricators
06.2024 - 02.2025
Grant Specialist/Data Entry
Office of Early Childhood, State of MI
08.2023 - 04.2024
Substitute Teacher
Cros-Lex High School
01.2021 - 06.2023
Data Entry Customer Service Representative
Gasser Bush Assoc.
08.2015 - 08.2020
National Sales and Customer Support Manager
Paramount Industries, Inc.
08.1997 - 07.2016
Leadership in Higher Ed & Business Administration -
Capella University
Bachelor of Science (B.S.) - Business Administration
Siena Heights University
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