Angela Smiley
Port Sanilac,MI
Summary
Self-driven Education and Leadership Specialist, Secretary, Customer Service Professional with the ability to build positive relationships and provide an innovative approach with a commitment to equity and inclusion for communities. Enthusiastic team player that effectively multi-tasks and balances company demands, while setting goals and motivating others through leadership, helping to create a positive work environment enhancing the mission and vision of the organization.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Grant Reviewer, Office of Early Childhood
State of Michigan
08.2023 - Current
- Review and approve allocated school funds and expenditures for schools in Michigan pertaining to early childhood special education program, allocate state funding as directed by state mandated appropriations and guidelines for approved school budgets in the NexSys Grant Application and Cash Management System. I managed approximately 15 incoming calls, emails and faxes per day from clients.
Permanent Building Substitute Teacher
Cros-Lex High School
01.2021 - 06.2023
- Licensed substitute teacher with proven skills in grades K-12 that can follow school and classroom policies and procedures
- Filled three long-term subbing positions and covered classrooms, and provided instruction/teaching materials.
- Skilled in student engagement, various learning styles, classroom management, and grading.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Customer Service & Project Specialist
Gasser Bush Associates
08.2015 - 08.2020
- Served as a dedicated Remote Office Customer Service Specialist, entering several customer account orders, communicating with factories and transit companies to identify shipment obstacles, providing product quotations, resolving customer complaints, providing customers with continuous up-to-date order tracking information, while using leadership skills to improve team dedication and customer satisfaction.
National Sales, Customer Service Manager
Paramount Industries, Inc.
08.1997 - 07.2016
- Served as a dedicated Sales Leader that negotiated on vendor contracts, capable of cultivating new business, while also navigating, supplier agreements for products, services, brand loyalty, client experience, and overall company image. I was employee of the month four times in three years. Managed approximately 50 incoming calls, emails and faxes per day from customers, generated sales leads, and provided factory quotations.
Business Communications Professor
St. Clair County Community College
01.2014 - 12.2015
- Higher Education Adjunct Faculty Professional that effectively provides students with course material, that will prepare and enhance their understanding of business communications and employment skills.
- Through lectures, in-class learning projects, effective course materials, and real-world learning examples, with an ability to tailor course delivery and teaching methods to meet needs for different learning styles.
Education
MBA - Leadership & Higher Education & Administration
Capella University
Minneapolis, MN 05.2019
Bachelor of Science - Business Administration
Siena Heights University
Adrian, MI 05.2011
Skills
- State and Federal Grant Review, Fund Allocation
- Payment Coordination
- Order and Data Entry
- Sales Budgets & Fiscal Reports and Projection Analytics
- Logistics & Solutions, Call Center
- Team Building & Leadership
- Accounts Receivable & Payable, Accounting
- Customer Invoicing & Billing Systems
- Assessment K-12, Organizational Skills
- Customer Service/Communications
- Administrative Support & Collaborative Efforts
- Typing 65 wpm, Administrative Secretary
- Educational Development - Faculty & Student Support
- Business Writing & Presentations
- Fundraising & Event Planning
- Remote-Work Experience
- NexSys Grant Application and Cash Management System
- Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook, Microsoft Teams, Adobe) Google Classroom
Certification
Online Teaching 101 & Professional Development, 2015 - 2016, St. Clair County Community College
Timeline
Grant Reviewer, Office of Early Childhood
State of Michigan
08.2023 - Current
Permanent Building Substitute Teacher
Cros-Lex High School
01.2021 - 06.2023
Customer Service & Project Specialist
Gasser Bush Associates
08.2015 - 08.2020
Business Communications Professor
St. Clair County Community College
01.2014 - 12.2015
National Sales, Customer Service Manager
Paramount Industries, Inc.
08.1997 - 07.2016
MBA - Leadership & Higher Education & Administration
Capella University
Bachelor of Science - Business Administration
Siena Heights University