Angela Smith
NC - Raleigh,NC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
27
27
years of professional experience
Work History
Administrative Assistant
Carolina Case Mgmt
07.2001 - Current
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Executed record filing system to improve document organization and management.
- Processed invoices via QuickBooks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Assisted development and implementation of new administrative procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Volunteered to help with special projects of varying degrees of complexity.
Night Manager
Kerr Drug
07.2001 - 04.2007
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Managed 4-6 employees in delivering smooth, productive night shift operations.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Managing transactions with customers using cash registers
- Scanning goods and ensuring pricing is accurate
- Collecting payments whether in cash or credit
Education
No Degree - Office Administration, Legal Office Administration
Fanshawe College
London, Ontario Canada04.2001
Skills
- Employee Training
- Document Retrieval
- Advanced MS Office Suite Knowledge
- Data Entry Documentation
- Mail Management
- Customer Service
- Excel Spreadsheets
- Workers' Compensation Knowledge
- 10-Key Proficiency
- Medical Terminology
- Microsoft Office
- Accounting Support
Reading, Hockey (big Canes Fan), Swimming, Cat Mom
Love reading all kinds of books, but am a romantic at heart.
Carolina Hurricanes are my team and have been since I moved to NC.
Swimming is a favorite activity of mine, am a gym rat just for the pool.
I have 3 cats and am a crazy cat momma.
Timeline
Administrative Assistant
Carolina Case Mgmt
07.2001 - Current
Night Manager
Kerr Drug
07.2001 - 04.2007
No Degree - Office Administration, Legal Office Administration
Fanshawe College
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