Angela Smith
Summary
Seasoned Office Manager bringing 16 years extensive worker scheduling and task management expertise. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals. Strong customer relations and project management skills.
Overview
19
19
years of professional experience
Work History
Transportation Specialist
Hawkins Co. Board Of Education
01.2012 - Current
- Driver Certification, Background check, Medical Examiners Certificate, Suicide prevention training
- Met Federal, State and local Policies safety and regulatory standards for full operational compliance
- Insure the vehicle is in safe operating order
- Insure students arrive to school and home safely and on schedule with safe driving skills.
- Insure there is a positive student - driver relationship.
- Ability to de-escalate disruptive or violent behavior.
- Understanding Hippa Laws and students confidentialities.
- Knowing First aid,CPR, EpiPens, Blood borne pathogens student illness and injury.
- Know and lead emergency evacuation policy.
Elderly Caregiver
Self-employed
08.2018 - 06.2022
- Maintained clean, safe, and well-organized patient environment, While implementing the understanding of Hippa Laws,
- Developed and implemented individualized care plans to cater to client needs and better assist.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
Office Manager
Mike;s RV
01.2005 - 04.2020
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Insured Payment Accuracy, Eligibility of Insurance on Client Vehicles, Negotiate between Insurer and Insured when needed.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Business Management
Brevard Community College
Palm Bay, FL07.1989
High School Diploma -
FPC
Bunnell, FL06.1986
Skills
- Conflict Resolution
- Customer Service
- Relationship Building
- Multitasking Abilities
- Team Building
- Computer Skills
- Team Management
- DOT Compliance
- Managing Schedules
- Verbal and Written Communication
- Shipping and Receiving Understanding
- Federal Contracting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Elderly Caregiver
Self-employed
08.2018 - 06.2022
Transportation Specialist
Hawkins Co. Board Of Education
01.2012 - Current
Office Manager
Mike;s RV
01.2005 - 04.2020
Business Management
Brevard Community College
High School Diploma -
FPC
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