Overview
Work History
Education
Skills
Timeline
Generic

Angela Smith

Wichita,KS

Overview

25
25
years of professional experience

Work History

Warehouse Stocker

TGW
02.2023 - 03.2023
  • Checked packages and merchandise for damage and notified vendors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Entered quantity received against purchase order in computer system.
  • Kept work areas neat, clean and free from debris.

Quality Assurance Lead/Assembly Line Worker

JOHNSON CONTROLS INC, Johnson Controls
05.2020 - 05.2021
  • Communicated directly with QA team to resolve user-reported problems and questions.
  • Coached and motivated [Number]-person QA team to develop competencies.
  • Established new and improved QA processes by developing test processes, test cases and assigning and executing tests.
  • Directed day-to-day quality assurance department activities, establishing rapport with team members to facilitate effective communication and coordination.
  • Recommended software solutions such as automated test tools or improved test processes to meet business strategies.

Enviromental Services

Aramark
06.2017 - 04.2019
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Suggested additional services to customers in order to meet upsell goals.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Documented problems and corrective actions to maintain records.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Monitored and maintained organized work space, confirming efficient operations.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Removed safety hazards, soiled items, and trash from customer areas.
  • Responded to all customer inquiries thoroughly and professionally.
  • Determined customer needs by asking relevant questions and listening actively to responses.

Assembly Line Production Worker

Johnson Controls
08.2015 - 09.2016
  • Followed protocols to enhance protection and maintain safe work environment.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
  • Utilized safety devices and procedures to protect personnel and equipment.

Assistant Banquet Events Manager

Best Western Hoitels
03.2010 - 04.2015
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Directed and managed banquet functions for [Number]-person event.
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Interpreted instructions to schedule and set up events to client specifications.
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Followed safety procedures and incorporated safety equipment to reduce injury and loss.
  • Liaised with catering department about event changes and implemented requested adjustments.
  • Performed cost-benefit analysis for corporate and social events.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maximized quality assurance by completing frequent line checks.

Caregiver

Mercy Home Care
05.2008 - 03.2009
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Recorded status and duties completed in logbooks for management.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.

Cashier Manager

Food 4 Less Supermarket
03.2000 - 03.2002
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Customer Service Representative Inbound

MCI Telecommunications
06.1998 - 03.1999
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Nursing

Butler Community College
Andover Ks

Certified Nurse Aide - Nursing Assistance

WATC
Wichita Ks
07.2006

GED -

North Beloit High
Beloit Ks
03.1983

Skills

  • Teamwork and Cooperation
  • Shipment Tracking
  • Safety Procedures
  • Materials Transportation
  • Relationship Building
  • Punctual and Reliable
  • Attention to Detail
  • Forklift Operation
  • Inspection and Quality Control
  • Certified Forklift Driver
  • Inventory Software

Timeline

Warehouse Stocker

TGW
02.2023 - 03.2023

Quality Assurance Lead/Assembly Line Worker

JOHNSON CONTROLS INC, Johnson Controls
05.2020 - 05.2021

Enviromental Services

Aramark
06.2017 - 04.2019

Assembly Line Production Worker

Johnson Controls
08.2015 - 09.2016

Assistant Banquet Events Manager

Best Western Hoitels
03.2010 - 04.2015

Caregiver

Mercy Home Care
05.2008 - 03.2009

Cashier Manager

Food 4 Less Supermarket
03.2000 - 03.2002

Customer Service Representative Inbound

MCI Telecommunications
06.1998 - 03.1999

Nursing

Butler Community College

Certified Nurse Aide - Nursing Assistance

WATC

GED -

North Beloit High

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Angela Smith