Angela Smith
Trevor,WI
Summary
Dependable associate successful at meeting challenging productivity objectives. Well-organized and comfortable lifting up to 49 pounds. Knowledgeable about shipping, receiving and tracking procedures and skilled in operating pallet jacks and scanners. Hardworking associate proficient in damaged package assessments and team training. Excellent time management, problem-solving and listening skills. Enthusiastic FC Associate willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. An experienced in filling orders in fast-paced warehouse environments. Reliable and organized FC Associate with experience leveraging excellent time management and quality assurance skills. Proficient in operation of standard warehouse equipment and committed to facilitating team productivity. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
FC Associate
Amazon
08.2022 - Current
- Reduced order processing time through effective coordination with team members.
- Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.
- Assist in training new hires, leading to a more knowledgeable and efficient workforce.
- Maintain a clean and organized workspace, adhering to health and safety regulations while maximizing productivity.
- Support warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Ensure proper labeling of products to facilitate easy identification during storage or retrieval processes.
- Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks.
- Follow procedures at all times for personal and team safety.
- Work effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Maintain compliance with company safety policies and called violations to attention of management.
- Select packing materials based on size, quantity and fragility of package contents.
- Read and analyze work orders to verify consistency with merchandise information.
- Unloaded pallets and shuttles into warehouse and arranged contents in designated storage areas...
- Label boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Keep warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Dispose of damaged or defective items or coordinated returns to vendors for covered items.
- Move pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Promote warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Review printed tickets or digital orders to get item numbers and merchandise locations..
- Take note of unsafe components inside packages and discussed concerns with supervisors.
Retail Sales Associate
American Eagle
10.2021 - 07.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Worked with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Managed cash register after end of shift to balance and record accurate transactions.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers..
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School Diploma -
Westosha Central High School
Paddock Lake, WI06.2021
Skills
- Product Packaging
- Attention to Detail
- Decision Making
- Workplace Organization
- Problem Solving, Hazardous Material Disposal
- Willing to Learn
- Multitasking
- Detail Oriented
- Teamwork and Collaboration
- Friendly and Courteous
- Warehouse Safety
Timeline
FC Associate
Amazon
08.2022 - Current
Retail Sales Associate
American Eagle
10.2021 - 07.2022
High School Diploma -
Westosha Central High School