ANGELA SMITH
Topeka,KS
Summary
Dedicated and technically skilled business professional with a wide range of administrative skills developed through experience as billing/reimbursement manager, medical coder and patient account representative. Proven track record of solving challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Advanced computer skills in MS Office Suite, Crystal Reports, medical billing software, and EMR systems. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Detail-oriented and methodical Manager and Biller offering 25 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
Overview
22
22
years of professional experience
Work History
Billing Specialist
Interim Healthcare of Topeka
2023.07 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing write-offs.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Verified accuracy of accounts payable payments, resulting in 60% reduction in payment errors and check reissues.
Owner
Wheat State Medical Billing & Consulting
2021.01 - 2023.12
- Provide billing and consulting services on a contract basis to 5-10 health care clinics
- Consulting services include office set up, creating policies and procedures, review and auditing of billing and coding practices for maximum reimbursement and insurance contract review/management.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Practice Manager
Pelvic Health Specialists
2017.06 - 2022.01
- Oversaw all functions relating to daily operations of medical practice; including medical coding and billing for all insurance carriers, revenue cycle management, physician credentialing, insurance contracting, developing office policy, human resources, and marketing
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Supervised team of 7 office and clinical personnel.
Sales Representative
Troy Corp
2014.01 - 2017.01
- Maintain current customer base and develop new business within assigned geographical area of 3 states
- Submit customer orders and provide follow-up customer service.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Billing Manager
Chiro Billing Services
2012.01 - 2014.01
- Oversee billing staff of 26
- Review electronic remittances for accuracy
- Denials management
- Review submitted claims for coding and billing accuracy.
Billing Manager
2009.01 - 2012.01
- Oversaw all functions relating to daily operations of revenue cycle for medical practice; supervising a team of 15 administrative professionals.
Reimbursement Manager
2005.01 - 2009.01
- Repeatedly promoted during 6 years with MU, culminating in responsibility for oversight of daily operations of revenue cycle from charge capture to insurance follow up for department of anesthesiology.
Medical Coder
2004.01 - 2005.01
- Repeatedly promoted during 6 years with MU, culminating in responsibility for oversight of daily operations of revenue cycle from charge capture to insurance follow up for department of anesthesiology.
Patient Account Representative
2003.01 - 2004.01
- Repeatedly promoted during 6 years with MU, culminating in responsibility for oversight of daily operations of revenue cycle from charge capture to insurance follow up for department of anesthesiology.
Education
Bachelors Degree - Business Administration
COLUMBIA COLLEGE
Columbia, MO01.2009
Skills
- Process Analysis/Improvement
- Staff Development & Training
- Software Conversion Leadership
- Report & Document Preparation
- Data-mining & Analysis
- CPT/ICD-9 knowledge
- Policies & Procedures Manuals
- Expense Reduction
- Billing systems and software
- Claims Processing
- HIPAA Compliance
Accomplishments
- Developed process improvements that made it possible to increase number of clinical sites and patient volume while maintaining current staff levels.
- Decreased average days to post from 13 to 8.5; average days in AR from 111 to 64; AR over 120 days from 21% to 7%.
- Developed policy and procedure manuals that provided written record of critical information necessary to complete every task in revenue cycle from patient check-in to payment post.
- Decreased average days to post from 27 to 3.
- Developed process improvements that eliminated potential for lost charges, streamlined work flow and provided hospital administration with new capability to capture and analyze data from existing data banks.
- Quickly became a trusted assistant to the department administrator, department chair, medical director, and medical staff and earned a reputation for maintaining a positive attitude and producing high-quality work.
Timeline
Billing Specialist
Interim Healthcare of Topeka
2023.07 - Current
Owner
Wheat State Medical Billing & Consulting
2021.01 - 2023.12
Practice Manager
Pelvic Health Specialists
2017.06 - 2022.01
Sales Representative
Troy Corp
2014.01 - 2017.01
Billing Manager
Chiro Billing Services
2012.01 - 2014.01
Billing Manager
2009.01 - 2012.01
Reimbursement Manager
2005.01 - 2009.01
Medical Coder
2004.01 - 2005.01
Patient Account Representative
2003.01 - 2004.01
Bachelors Degree - Business Administration
COLUMBIA COLLEGE
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