ANGELA SMITH

Dedicated and technically skilled business professional with a wide range of administrative skills developed through experience as billing/reimbursement manager, medical coder and patient account representative. Proven track record of solving challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Advanced computer skills in MS Office Suite, Crystal Reports, medical billing software, and EMR systems. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Detail-oriented and methodical Manager and Biller offering 25 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.

• Developed process improvements that made it possible to increase number of clinical sites and patient volume while maintaining current staff levels.
• Decreased average days to post from 13 to 8.5; average days in AR from 111 to 64; AR over 120 days from 21% to 7%.
• Developed policy and procedure manuals that provided written record of critical information necessary to complete every task in revenue cycle from patient check-in to payment post.
• Decreased average days to post from 27 to 3.
• Developed process improvements that eliminated potential for lost charges, streamlined work flow and provided hospital administration with new capability to capture and analyze data from existing data banks.
• Quickly became a trusted assistant to the department administrator, department chair, medical director, and medical staff and earned a reputation for maintaining a positive attitude and producing high-quality work.