Angela Smith
3825 Young's Monument Road Dille,WV
Summary
Highly productive and efficient Clinical/Clerical Medical Assistant with expertise in patient scheduling, medical billing, and electronic health record management. Exceptional communication, organization, and time management skills to optimize office operations and enhance patient care.
Overview
27
27
years of professional experience
Work History
Clerical Clinical Tech
WVU Medicine
Fairview Heights, WV
03.1998 - Current
- Reviewed patient records for accuracy and completeness.
- Assisted with scheduling appointments and maintained appointment calendars.
- Performed vital signs including temperature, pulse, respiration, height and weight measurements.
- Prepared patients for examinations by taking medical histories and making preliminary observations.
- Greeted patients warmly upon arrival in the office or clinic setting.
- Assisted with minor surgeries or treatments such as wound dressing changes or injections.
- Ordered supplies necessary to maintain an efficient clinical environment.
- Maintained accurate patient files in accordance with HIPAA regulations.
- Collected specimens from patients for laboratory analysis.
- Ensured that all medical instruments were properly sterilized before use.
- Measured vital signs and took medical histories to prepare patients for examination.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Incorporated outside records into charts and EHR.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Prepared treatment rooms for patient examinations.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Handled general office duties to support administrative staff during peak hours.
- Positioned patients properly during examination or treatment for comfort and safety.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Processed orders for medical supplies and lab equipment.
- Changed dressings on wounds to prevent infection and check for healing.
- Contacted medical facilities to schedule patients for admission.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Explained treatment procedures and physicians' instructions.
Certified Nursing Assistant
SRMC
400 Fairview Heights Road Summersville, WV
03.1998 - Current
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Participated in educational programs related to nursing assistant skills development.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Distributed drinking water and nourishment to residents.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Supported non-ambulatory residents in range of motion exercises.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Documented activities and recorded information in EMR system.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Answered patient call signals and signal lights to determine patients' needs.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Turned and repositioned bedridden patients to prevent bedsores.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
Receptionist
SRMC
400 Fairview Heights Road Summersville, WV
03.1998 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Created badges for temporary personnel who entered the building on a daily basis.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Scheduled and confirmed appointments and meetings for management team.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Assisted with onboarding of new employees by providing orientation information and support.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Developed and maintained a filing system for essential documents, improving office organization.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Managed company database and ensured the accuracy of contact information.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Scheduled space or equipment for special programs, meetings and conferences.
- Composed and prepared routine correspondence, letters and reports with job-related software.
Obstetrics Technician
SRMC
400 Fairview Heights Road Summersville, WV
03.1998 - Current
- Assisted physicians with patient care and examinations in the obstetrics department.
- Performed routine laboratory tests such as urine analysis, Pap smears, and blood draws.
- Monitored fetal heart rate and other vital signs during labor and delivery.
- Prepared patients for procedures by taking vital signs, positioning them correctly, and providing necessary equipment.
- Instructed patients on proper use of medications, treatments, and follow up care instructions.
- Provided emotional support to pregnant women during labor and postpartum period.
- Assisted with cesarean sections or other surgical procedures as needed.
- Maintained cleanliness of exam rooms between patient visits by sterilizing equipment and disposing of waste properly.
- Responded quickly to emergency situations in a calm manner while following established protocols.
- Assessed newborns immediately after birth for any abnormalities or health concerns.
- Educated new mothers about breastfeeding techniques, infant nutrition, safety measures.
- Provided guidance regarding newborn care including bathing, diapering, swaddling and feeding.
- Kept accurate records of mother's prenatal history including weight gain and loss, medication use.
- Participated in educational programs to stay up-to-date on new developments in the field of obstetrics.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Assisted in training technicians, medical students or other staff members.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Communicated with management or other staff to resolve problems.
- Calibrated, troubleshot or repaired equipment and corrected malfunctions.
Outpatient Clinician
SRMC
Summersville, WV
03.1998 - Current
- Monitored progress of clients throughout their course of treatment.
- Educated families about strategies to support client's recovery process.
- Maintained a safe environment within the clinic at all times.
- Ensured HIPAA regulations were followed during all patient interactions.
- Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
- Referred patients with serious medical conditions and emergencies to hospital for immediate care.
- Monitored patients with acute conditions for changes, improvements, or need for intervention.
Education
GED -
Clay County High School Clay WV
Clay, WV11-1988
Skills
- Direct Patient Care
- Professional Bedside Manner
- EKG set up and monitoring
- EKG administration
- Patient-focused care
- Specimens collection and processing
- OB/GYN procedures
- Procedure Assistance
- HIPAA Compliance
- Effective communication abilities
- Infection control protocols
- Medical terminology proficiency
- Vital signs monitoring
- Patient bathing
- Understands medical procedures
- Proper sterilization techniques
- Electronic Health Records
- Patient Feeding
- Medical terminology knowledge
- Vital sign monitors
- Sterilization techniques
- Electronic Medical Records
Timeline
Clerical Clinical Tech
WVU Medicine
03.1998 - Current
Certified Nursing Assistant
SRMC
03.1998 - Current
Receptionist
SRMC
03.1998 - Current
Obstetrics Technician
SRMC
03.1998 - Current
Outpatient Clinician
SRMC
03.1998 - Current
GED -
Clay County High School Clay WV
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