Angela Smith
Delta Junction
Summary
Adept at juggling high customer volumes and resolving complex problems, I enhanced guest loyalty at Fogcutter Bar through empathetic service and efficient operations. My blend of strong multitasking and clear communication skills, coupled with a proven track record in cash management and team leadership, positions me as a valuable asset to any customer-focused team.
Offering strong ability to connect with customers and provide high-quality service. Brings understanding of mixology principles and ability to quickly learn new recipes and techniques. Ready to use and develop organizational and multitasking skills in any customer service role.
Friendly and reliable individual with knack for ensuring smooth operations during night shift. Possesses strong organizational skills and keen eye for detail, with ability to manage and reconcile financial records and handle guest inquiries seamlessly. Committed to maintaining accuracy and enhancing guest satisfaction.
Overview
12
12
years of professional experience
Work History
Bartender
Fogcutter Bar
01.2013 - 06.2014
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender/Front Desk Night Auditor
406 Sportsmans Lodge
02.2007 - 05.2014
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Assistant Manager / Server
Pizza Hut
07.2002 - 01.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
GED -
Haines High School
Haines, AKSkills
- Strong multitasking
- Hard worker
- Not afraid to ask questions
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Responsible alcohol service
- Complex Problem-solving
Timeline
Bartender
Fogcutter Bar
01.2013 - 06.2014
Bartender/Front Desk Night Auditor
406 Sportsmans Lodge
02.2007 - 05.2014
Assistant Manager / Server
Pizza Hut
07.2002 - 01.2007
GED -
Haines High School