Angela Smith
Phoenix,AZ
Summary
I have my Insurance adjuster license and I have been an Auto Claims for over a year.. I have been in the Medical Field for 23 years. I have stayed in the medical field because I’m passionate about helping people in a Clinical or Clerical setting. I have worked for many Hospitals and Medical Clinics. My experience as a Customer Service Representative, Insurance Adjuster, Medical Biller, Accounts Receivable Specialist, Insurance Follow Up, Team Lead and Patient Financial Counselor has given me the knowledge to pursue many roles in Claims and the Health Field. I have always been eager to take on new challenges and strengthen my skills through my commitment to learn.
Overview
13
13
years of professional experience
Work History
Patient Financial Counselor
Tri-City Cardiology Consultants
11.2020 - 08.2023
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verify Insurance adjustments and payment post on account correctly.
- Call patient regarding past due balances
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Accounts Receivable Specialist
DuPage Medical Group
01.2020 - 04.2020
- Responsible for contacting insurance companies to identify the root cause of issues and concerns within the billing cycle and to find a resolution in a timely manner
- Check patients account to verify Insurance Information and verify potential benefit eligibility
- Assist my Manager with special projects to find trends with the insurance companies or accounts to get claims paid in a timely manner
Accounts Receivable Specialist
Cognizant Technology Solutions
03.2018 - 01.2020
- Follow up with insurance companies on billed claims, claim status and resolution of payments in a timely manner
- Identify root causes of issues and concerns within the billing cycle and find a resolution
- Check patients account to verify insurance information and potential benefit eligibility
- Assist my manager with special projects to find trends with the insurance companies or accounts to get claims paid in a timely manner
- Team Lead
Insurance Follow Up Representative/ Billing
RevMD Partners
09.2017 - 03.2018
- Checking patient's accounts to verify insurance information
- Work claims denials and submit appeals
- Routinely demonstrate superior customer service skills by communicating with patients in a courteous, professional and mature manner
- Follow up with insurance companies on billed claims, claim status and resolution of payments in a timely manner
- Team Lead
Accounts Receivable Specialist/Billing Specialist
UnityPoint Health
01.2012 - 09.2017
- Follow up with insurance companies on billed claims, claim status and resolution of payments in a timely manner.
- Thoroughly review all notes in patient accounts for potential insurance benefit eligibility.
- Routinely demonstrate superior customer service skills by communicating with patients in a courteous, professional and mature manner
- Made outbound calls to vendors and customers to discuss and resolve account needs
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Auto Claims Adjuster
USAA - P&C Auto Insurance
08.2023 - Current
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
- Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
Education
Business Administration
Illinois Central College
2011
Skills
- Accounts Receivable
- Insurance Verification
- Medical Office Experience
- Superior Customer Service Skills
- Collections Specialist
- Excellent Communicator, Quick Learner
- Strong Skill Set in Root Causes Analysis
- Poised, Polished, Ethical Professional
- Medical Terminology
- Handle and Process Claims Correctly
- Computer: Microsoft Office, Access, Excel, PowerPoint, Word, Epic, Paragon, Cerberus, NextGen, Etastics, Clearwave
Timeline
Auto Claims Adjuster
USAA - P&C Auto Insurance
08.2023 - Current
Patient Financial Counselor
Tri-City Cardiology Consultants
11.2020 - 08.2023
Accounts Receivable Specialist
DuPage Medical Group
01.2020 - 04.2020
Accounts Receivable Specialist
Cognizant Technology Solutions
03.2018 - 01.2020
Insurance Follow Up Representative/ Billing
RevMD Partners
09.2017 - 03.2018
Accounts Receivable Specialist/Billing Specialist
UnityPoint Health
01.2012 - 09.2017
Business Administration
Illinois Central College
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