Angela Smith
Marion,AR
Summary
Results-driven professional with extensive experience at Quality Carriers in customer service and logistics management. Demonstrated expertise in CRM software and customer relations, leading to enhanced operational efficiency and elevated customer satisfaction. Proven success in negotiation and problem resolution, significantly improving complaint handling processes and fostering strong client relationships. Career aspirations include further leveraging logistics expertise to drive organizational excellence.
Overview
25
25
years of professional experience
Work History
CSR/Delivery Driver Manager
Quality Carriers
Memphis, TN
08.2022 - Current
- Scheduled freight and dispatched drivers, ensuring all load details were communicated effectively.
- Communicated with customers regarding all freight details.
- Scanned and transmitted detailed paperwork to customers.
Account Recievable Cleark
Grace Trailer Service
West Memphis, AR
07.2009 - 08.2022
- Managed all company payments efficiently.
- Managed all company collections efficiently.
- Processed all company deposits accurately and efficiently.
- Assisted with various office duties, including billing and accounts payable.
- Assisted with annual inventory management and processed data in the system.
- Answered phones and directed customers to the appropriate department.
- Resolved customer billing issues promptly and efficiently.
Manager of Operations
Grace Trailer Service
West Memphis, AR
07.2001 - 06.2009
- Managed operations at Grace Tank Wash, ensuring efficient workflow and high-quality service.
- Ensured compliance with EPA regulations for city requirements.
- Supervised and directed all employees to ensure operational efficiency.
- Managed and processed all customer paperwork efficiently.
- Managed all public health-related paperwork for the City of West Memphis.
- Earned employees' respect and ensured adherence to work details.
- Communicated with customers daily to build trust and foster strong relationships.
- Managed all office payment transactions efficiently.
- Processed invoices and retrieved purchase order numbers for customers.
- Collaborated effectively with customers and the Grace team to enhance operational efficiency.
Order Entry Clerk
Grace Trailer Service
West Memphis, AR
04.2000 - 06.2001
- Answered phone calls and managed billing invoices.
Education
High School Diploma -
West Memphis High School
West Memphis, AR05-1991
Some College (No Degree) - Basics
Mid South Community College
West Memphis, ARSkills
- CRM software
- Call center experience
- Customer focus
- Complaint handling
- Complaint resolution
- Account updating
- Scheduling
- Shipping and logistics
- Microsoft office expertise
- Tracking complaints
- Administrative support
- Order fulfillment
- Stress management
- Customer relations
- Delivery scheduling
- Negotiation strategies
- Order processing
- Verbal and written communication
- Problem resolution
Affiliations
- I love the outdoors and nature is my peace . I enjoy family time.
Self Motivation
- I am a go getter I will do what it takes to accomplish what/where I want to be in my life. Dedication to hard work Ethic
Timeline
CSR/Delivery Driver Manager
Quality Carriers
08.2022 - Current
Account Recievable Cleark
Grace Trailer Service
07.2009 - 08.2022
Manager of Operations
Grace Trailer Service
07.2001 - 06.2009
Order Entry Clerk
Grace Trailer Service
04.2000 - 06.2001
High School Diploma -
West Memphis High School
Some College (No Degree) - Basics
Mid South Community College
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