Angela Smith
Kemp,TX
Summary
Property damage adjuster skilled in managing complex claims and ensuring compliance. Demonstrated ability in strategic decision-making and exceptional customer service, leading to effective issue resolution and robust client relationships. Expertise in fraud investigation and record management, enhancing operational efficiency and regulatory compliance.
Overview
11
11
years of professional experience
Work History
Property Damage Adjuster
Stevens Transport
11.2021 - Current
- Managed intricate insurance claims within deadlines, ensuring compliance and timely resolution.
- Addressed inquiries during customer calls, delivering efficient service and support.
- Established relationships with clients and insurance companies to expedite claims processing.
- Investigated claims for authenticity, analyzing potential fraud and validating documentation.
- Monitored unresolved issues, implementing solutions to enhance customer satisfaction.
- Reviewed police reports and damage assessments to determine liability and coverage terms.
- Enhanced claim resolution efficiency by thoroughly investigating property damage claims and accurately determining coverage.
- Expedited claim settlements through effective negotiation techniques, reaching fair agreements between insurance companies and policyholders or third parties involved in disputes.
Administrative/Accounting Clerk
Barry J. Pierce CPA
10.2018 - 10.2021
- Streamlined invoicing tasks, ensuring prompt and accurate processing of extensive volumes.
- Maintained organized documentation through systematic coding of invoices, files, and receipts.
- Guaranteed thorough documentation to support financial functions and compliance.
- Managed financial transactions, including accounts payable and receivable operations.
- Updated bookkeeping files utilizing proprietary and client-specific applications.
- Monitored accounts receivable and payable to ensure timely processing.
- Recorded company expenses meticulously to adhere to budget guidelines.
- Verified payroll-related transactions for accuracy, including deductions and vacation payouts.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
Front Desk Coordinator
Dallas Orthopedic Of Dallas
04.2017 - 10.2018
- Oversaw scheduling of appointments using electronic platforms to maximize efficiency.
- Ensured availability of office materials, preventing shortages and maintaining operations.
- Created a welcoming atmosphere to facilitate efficient check-in processes.
- Delivered timely, professional communications across various channels to enhance service.
- Verified accuracy of patient demographic data prior to processing for compliance.
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Streamlined entry process by verifying visitor details and guiding them effectively.
- Processed customer payments, including cash, checks, debit and credit cards, and gift cards.
Customer Service Representative / Accounting Clerk Assistant
MosquitoNix And Green Army Dba R4 Holdings
01.2014 - 03.2017
- Oversaw operations across seven locations nationwide, ensuring smooth functionality.
- Conducted daily, weekly, and monthly reporting for executives and investors.
- Provided comprehensive administrative support to Owner, CEO, President, and GMs.
- Handled customer inquiries and suggestions professionally to enhance service experience.
- Resolved customer issues efficiently, escalating critical matters as necessary.
- Maintained updated customer records by revising account information accurately.
- Developed customer service policies that surpassed industry standards.
- Assessed service trends to identify growth opportunities.
Education
All Lines - Texas License Number: 3006143
American Adjuster Academy
05.2022
High School Diploma -
Mabank High School
05.2006
Skills
- Customer service and support
- Professional ethics
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Critical thinking
- Computer skills
- Organizational skills
- Decision-making
- Active listening
- Adaptability
References
References available upon request.
Timeline
Property Damage Adjuster
Stevens Transport
11.2021 - Current
Administrative/Accounting Clerk
Barry J. Pierce CPA
10.2018 - 10.2021
Front Desk Coordinator
Dallas Orthopedic Of Dallas
04.2017 - 10.2018
Customer Service Representative / Accounting Clerk Assistant
MosquitoNix And Green Army Dba R4 Holdings
01.2014 - 03.2017
All Lines - Texas License Number: 3006143
American Adjuster Academy
High School Diploma -
Mabank High School
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