Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Smith

Missouri City,TX

Summary


Sales professional with history of successfully growing territory sales and enhancing customer satisfaction. Known for strategic planning, relationship management, and consistently achieving sales goals. Focused on collaborative team efforts and delivering exceptional results while adapting to changing market dynamics. Possesses strong negotiation skills and proactive, results-driven attitude.


Overview

15
15
years of professional experience

Work History

Office Manager

Rosas Family Dental
12.2024 - Current
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
  • Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
  • Developed successful marketing strategies to attract new patients while retaining existing clientele base.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
  • Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
  • Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.

Administrative Executive

Bearkat Construction & Concrete
06.2023 - 12.2024
  • Collected data, input records, and protected electronic files.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
  • Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
  • Facilitated communication between departments, maintaining open lines of dialogue for better collaboration on projects.
  • Planned and executed events for employees and clients and managed logistics and vendor relations.
  • Negotiated contracts with vendors to secure favorable terms and pricing for goods and services procured by the company.
  • Scheduled appointments and meetings, organized materials and prepared rooms.
  • Streamlined office procedures by implementing efficient systems and tools, resulting in improved workflow.
  • Organized company events and conferences, resulting in increased employee engagement and networking opportunities.
  • Conducted market research to identify new business opportunities for the organization''s growth strategy.
  • Supported executive decision-making by preparing detailed reports on various business metrics and trends.

Territory Sales Representative

Henry Schein Dental
06.2016 - 05.2023
  • Organized successful promotional events within the territory that drove brand awareness and generated new leads for the company.
  • Enhanced product knowledge among customers by conducting informative presentations and demonstrations.
  • Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
  • Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.
  • Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
  • Increased market share by identifying emerging trends and adjusting sales strategies accordingly.
  • Proactively negotiated profitable contracts for product lines and performed cold-calling to senior leadership to expand territory sales.
  • Utilized CRM software effectively to track leads, manage contacts, and monitor progress against goals regularly.
  • Coordinated cross-selling efforts between different departments within the organization, maximizing overall company revenue.
  • Improved customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
  • Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
  • Negotiated favorable contract terms for both parties involved, resulting in mutually beneficial agreements with clients.
  • Delivered exceptional post-sales support by ensuring client inquiries were addressed quickly while maintaining regular communication.
  • Collaborated closely with internal teams to ensure seamless order processing and timely delivery of products.
  • Leveraged social media platforms to increase brand visibility and engagement within territory, leading to higher lead generation.
  • Expanded network through attending industry events and conferences, establishing valuable connections and insights into market trends.
  • Optimized sales routes and schedules for efficiency, ensuring maximum coverage of territory with minimal downtime.

Dental Office Manager

Northstar Family Dental
07.2010 - 10.2015
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
  • Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
  • Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
  • Developed successful marketing strategies to attract new patients while retaining existing clientele base.
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
  • Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
  • Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Organized and participated in community outreach events, promoting dental health awareness and attracting new patients to the practice.
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
  • Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
  • Optimized inventory management to ensure availability of necessary dental materials without overstocking.
  • Negotiated with suppliers to reduce costs of dental supplies, improving clinic's profitability.

Education

No Degree - Chairside Dental Assistant

Aristotle Medical Institute
Westerville, OH

Associate of Arts - Marketing

Navarro College
Corsicana, TX

Skills

  • Sales strategy development
  • Territory management
  • Business solutions
  • Sales data tracking
  • Business growth management
  • Contract negotiation
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities

Timeline

Office Manager

Rosas Family Dental
12.2024 - Current

Administrative Executive

Bearkat Construction & Concrete
06.2023 - 12.2024

Territory Sales Representative

Henry Schein Dental
06.2016 - 05.2023

Dental Office Manager

Northstar Family Dental
07.2010 - 10.2015

No Degree - Chairside Dental Assistant

Aristotle Medical Institute

Associate of Arts - Marketing

Navarro College

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Angela Smith