Angela Smith
Philadelphia,Mississippi
Summary
Dynamic manager with a proven track record at Tooties, excelling in customer service and food safety. Skilled in training staff and enhancing dining experiences, I fostered loyalty through effective communication and problem resolution. My leadership maximized team performance, ensuring high standards in food presentation and service delivery.
Overview
19
19
years of professional experience
Work History
Manager /Waitress
Tooties
06.2025 - Current
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
- .Strengthened teamwork among waitstaff through effective delegation of tasks based on individual strengths.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Resolved customer complaints promptly and professionally to maintain high levels of customer satisfaction.
- Coordinated private events and special occasions, providing exceptional service tailored to individual needs.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Implemented systems for tracking reservations and managing waitlist effectively during busy periods.
- Ensured compliance with health regulations through regular staff training on food safety protocols.
Manger and Team Leader
Starkville Glass and Paint
02.2016 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Associate
Sears
08.2006 - 01.2009
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
Neshoba Central
Philadelphia, MS 05.2001 -
Skills
Customer service
Timeline
Manager /Waitress
Tooties
06.2025 - Current
Manger and Team Leader
Starkville Glass and Paint
02.2016 - 05.2024
Sales Associate
Sears
08.2006 - 01.2009
High School Diploma -
Neshoba Central
05.2001 -