Angela Smith-Comer
Lincoln Park,MI
Summary
Proven track record in customer support and problem-solving, demonstrated at Team Wellness Center, where I consistently achieved call-time and quality standards, enhancing customer satisfaction. Skilled in data entry and maintaining a calm disposition, I excel in delivering tailored recommendations and resolving inquiries, driving positive outcomes. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Crisis Call Center Rep
Team Wellness Center
06.2021 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on company systems, form completion, and access to services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Responded to customer calls and emails to answer questions about products and services.
- Investigated and resolved customer inquiries and complaints quickly.
Bank Teller
PNC
04.2011 - 03.2021
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Sold and cross-sold bank products to new and existing customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
No Degree - Medical Assisting
National Institute of Technology
Dearborn, MI06.2001
High School Diploma -
Newport Pacific High
Scranton, PA06.1998
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Verbal and written communication
- Resolving issues
- Communicating with clients
- Appointment Scheduling
- Calm disposition
Timeline
Crisis Call Center Rep
Team Wellness Center
06.2021 - Current
Bank Teller
PNC
04.2011 - 03.2021
No Degree - Medical Assisting
National Institute of Technology
High School Diploma -
Newport Pacific High