Angela Smith-Comer
Lincoln Park,MI
Summary
Proven track record in customer support and problem-solving, demonstrated at Team Wellness Center, where I consistently achieved call-time and quality standards, enhancing customer satisfaction. Skilled in data entry and maintaining a calm disposition, I excel in delivering tailored recommendations and resolving inquiries, driving positive outcomes. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Crisis Call Center Rep
Team Wellness Center
Wyandotte, MI
06.2021 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on company systems, form completion, and access to services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Responded to customer calls and emails to answer questions about products and services.
- Investigated and resolved customer inquiries and complaints quickly.
Bank Teller
PNC
Ecorse, MI
04.2011 - 03.2021
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Sold and cross-sold bank products to new and existing customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
No Degree - Medical Assisting
National Institute of Technology
Dearborn, MI06.2001
High School Diploma -
Newport Pacific High
Scranton, PA06.1998
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Verbal and written communication
- Resolving issues
- Communicating with clients
- Appointment Scheduling
- Calm disposition
Timeline
Crisis Call Center Rep
Team Wellness Center
06.2021 - Current
Bank Teller
PNC
04.2011 - 03.2021
No Degree - Medical Assisting
National Institute of Technology
High School Diploma -
Newport Pacific High