Angela Smothers
Baltimore,Maryland
Summary
Highly motivated and professional, seeking a position that my past & current skills will be of great merit in addition to allowing me the opportunity to learn additional skills that will help assist in the efficient operation with this company.
Overview
18
18
years of professional experience
Work History
Office Secretary
BCPS-Woodlawn High School
01.2022 - Current
- Communicate with parents, teaching staff, students, board members, and general public
- Perform clerical duties for school administration and teaching staff
- Answer phones, coordinate meetings, and complete general office tasks
- Schedule maintenance of office equipment and maintain office supplies
- Coordinate substitutes for absent teachers and school nurses as needed.
- Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
- Managed filing system, entered data and completed other clerical tasks.
- Composed inter-office correspondence and provided product and service information to customers.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and updated records and files to maintain document compliance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Administration Assistance
Maryland Department of Natural Resources Police Department
01.2015 - 01.2022
- Principal duties were providing administrative support to Southern Regional Area Office
- Consisting of captain, two lieutenants, and 25-32 area officers responsibilities included managing calls, court filings, and interactions with various agencies and public
- I also conducted background checks for Criminal and misdemeanor warrants and maintained office logistics
- As well as continued those duties of Police communication operator which facilitate officer safety by monitoring police radio transmissions, and equipment to communications, track and maintain location for officers' safety
- Additionally, provide administrative support to the regional personnel/command staff
- Obtain, disseminate and accurately transmit information from miles/ncic/nlets to authorized personnel within the agency/department and other allied & law enforcement agencies.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Communication Hospital Operator
Anne Arundel Medical Center
10.2019 - 01.2021
- Answer telephone calls, take messages, transfer calls and ensure that communication services are coordinated in accordance with nature of calls, circumstance, and or emergency.
- Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
- Properly directed inbound calls in phone queues to improve call flow by [50]%.
- Assisted over 50 customers daily by answering questions and transferring to appropriate departments.
BWI Airport Security Supervisor (Akal)
Akalsecurity
06.2015 - 01.2017
- Responsible for scheduling, timekeeping and other record keeping and/or reporting as required
- Perform supervisory responsibilities to include random rover functions as assigned.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Worked well in team setting, providing support and guidance.
- Identified operational inefficiencies and implemented corrective measures, leading to overall increase in effectiveness.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Passenger Service Agent
Spirit Airlines Inc.
06.2015 - 01.2017
- Provide Cost, Sell & Book Airline Tickets via Computer terminal
- Greet and assist passengers
- Process and verify identity of each passenger
- Work of this class involves making recommendations, for complex adjustments, cancellations, and corrections to customer accounts
- Check baggage and direct passengers to designated concourse/pier.
- Maintained accurate records of flight information to provide timely updates to passengers.
- Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
- Processed customer payments and enforced compliance with financial regulations.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
Police Communications Operator 1 & 2
Maryland Department of Natural Resources Police
01.2006 - 01.2015
- Additionally, provide administrative support to the regional personnel/command staff
- Obtain, disseminate and accurately transmit information from miles/ncic/nlets National Law Enforcement Telecommunications System to authorized personnel within the agency/department and other allied & law enforcement agencies.
- Assisted over 40 customers daily by answering questions and transferring to appropriate departments.
Education
TRAFFIC & INQUIRY TRAINING -
Maryland Centralizing Hiring Unit
Jessup, MD06.1991
YEARLY IN SERVICE TRAINING -
MILES, CJIS, NCIC, METERS & INLET TRAINING
Pikesville, MD01.2022
Some College (No Degree) - Business Administration
Baltimore City Community College
Baltimore, MDHigh School Diploma -
Southwestern Senior High
Baltimore, MD06.1985
Skills
- Administrative Support
- Multi-line phone proficiency
- Customer Service
- High Volume Phone Inquiries
- Customer relations and communications
- Multitasking and Time Management
Skills Experience
Fax, Copier, Scanner, Pc, Laptop Advanced Keyboard, Multi-line phone system, Microsoft Office 360, Cad System, NCIC (The National Crime Information Center), NCIS (National Instant Criminal Background Check System), CJIS (Criminal Justice Information Services), MVA (Motor Vehicle Administration)
Activities
- Community Association President
- Mentoring & Supervise Youth
- Assisting Seniors
- Outreach & Feeding homeless with Church members
Timeline
Office Secretary
BCPS-Woodlawn High School
01.2022 - Current
Communication Hospital Operator
Anne Arundel Medical Center
10.2019 - 01.2021
BWI Airport Security Supervisor (Akal)
Akalsecurity
06.2015 - 01.2017
Passenger Service Agent
Spirit Airlines Inc.
06.2015 - 01.2017
Administration Assistance
Maryland Department of Natural Resources Police Department
01.2015 - 01.2022
Police Communications Operator 1 & 2
Maryland Department of Natural Resources Police
01.2006 - 01.2015
TRAFFIC & INQUIRY TRAINING -
Maryland Centralizing Hiring Unit
YEARLY IN SERVICE TRAINING -
MILES, CJIS, NCIC, METERS & INLET TRAINING
Some College (No Degree) - Business Administration
Baltimore City Community College
High School Diploma -
Southwestern Senior High
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