Summary
Overview
Work History
Education
Skills
Timeline
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Angela Snyder

Parker City,IN

Summary

Compassionate and dedicated Medical Assistant with extensive experience at Rheumatology of Central Indiana. Proven ability to enhance patient satisfaction through effective communication and patient education. Skilled in electronic health records and patient scheduling, ensuring efficient clinic operations while fostering trust and rapport with patients. Committed to delivering high-quality, patient-centered care.

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Conscientious Healthcare professional offering over 21 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.

Overview

22
22
years of professional experience

Work History

Medical Assistant

Rheumatology of Central Indiana
09.2023 - Current
  • Assisted in patient intake processes, ensuring accurate data entry and documentation.
  • Scheduled patient appointments, optimizing clinic workflow and enhancing patient experience.
  • Prepared examination rooms and equipment, maintaining cleanliness and adherence to safety protocols.
  • Coordinated communication between patients and healthcare providers, facilitating effective treatment plans.
  • Educated patients on medication usage and treatment options, promoting adherence to prescribed therapies.
  • Conducted routine lab tests and processed specimens, ensuring compliance with regulatory standards.
  • Monitored patient vitals during consultations, providing timely information for physician assessments.
  • Supported administrative tasks, including filing medical records and managing inventory of supplies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Educated patients on treatment plans and medication instructions, enhancing understanding and adherence.
  • Documented patient interactions in electronic health records, ensuring accuracy and timeliness of information updates.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Improved clinical workflow with introduction of electronic health records system.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Taught patients about medications, procedures, and care plan instructions.
  • Oriented and trained new staff on proper procedures and policies.
  • Measured patient pulse oximetry.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.

Triage Nurse

Rheumatology of Central Indiana
09.2023 - Current
  • Assessed patient symptoms to prioritize care and ensure timely interventions.
  • Collaborated with healthcare team to develop patient-centered care plans.
  • Educated patients on treatment options and disease management strategies.
  • Monitored vital signs and documented changes in patient condition accurately.
  • Streamlined triage processes to enhance workflow efficiency and reduce wait times.
  • Conducted follow-up assessments to evaluate treatment effectiveness and adjust as necessary.
  • Implemented best practices for infection control and patient safety protocols.
  • Mentored junior nursing staff in triage procedures and effective communication techniques.
  • Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
  • Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
  • Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
  • Enhanced patient satisfaction by efficiently prioritizing and addressing urgent medical concerns in a timely manner.
  • Integrated evidence-based practices into daily tasks, ensuring consistency in delivering high-quality care across all populations served.
  • Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
  • Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
  • Provided compassionate care for patients experiencing acute symptoms, offering emotional support and comfort during stressful situations.
  • Collaborated with multidisciplinary teams to develop individualized care plans for high-risk or complex patients.
  • Routinely evaluated effectiveness of current triage protocols, recommending changes when necessary to optimize patient outcomes.
  • Advanced personal expertise and stayed current with medical best practices by attending professional development courses in emergency nursing care.
  • Supported patient recovery with follow-up care recommendations and clear instructions upon discharge.
  • Ensured timely patient care, consistently monitoring and updating patient status and needs in electronic health record system.
  • Enhanced departmental performance through active participation in quality improvement initiatives focused on triage procedures.
  • Advanced team knowledge and skills by conducting training sessions on triage best practices and emergency response techniques.
  • Maintained high standard of patient care by adhering to national health and safety guidelines during triage assessments.
  • Improved team efficiency and patient satisfaction by introducing patient feedback system for triage process.
  • Evaluated patient histories, complaints, and current symptoms.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Recorded details regarding therapies to keep patient charts updated.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Managed patients recovering from medical or surgical procedures.

Front Desk Receptionist

Rheumatology of Central Indiana
09.2023 - Current
  • Managed multi-line phone system, directing calls efficiently to appropriate departments.
  • Greeted and assisted visitors, ensuring a welcoming environment and addressing inquiries promptly.
  • Scheduled appointments using scheduling software, optimizing daily operations and resource allocation.
  • Maintained front desk area, ensuring cleanliness and organization to enhance visitor experience.
  • Handled incoming and outgoing mail, implementing streamlined processes for improved efficiency.
  • Assisted in training new reception staff, sharing best practices for effective front desk operations.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained strict confidentiality of sensitive information, upholding privacy standards.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Education

Union High School
Modoc, IN
06-1994

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Medical terminology
  • Vital sign monitoring
  • EMR / EHR
  • Vital signs monitoring
  • Direct patient care
  • Clinical documentation
  • Patient-focused care
  • Phlebotomy
  • Reliable team player
  • Procedure assistance
  • Electronic health records
  • Electronic medical records
  • Compassionate
  • CPR
  • Immunization administration
  • Phlebotomy techniques
  • Specimens collection and processing
  • Patient assessments
  • Medical procedures
  • Laboratory specimen collection
  • Professionalism and ethics
  • Maintaining confidentiality
  • Insurance verification
  • Appointment setting
  • Compassionate caregiver
  • Medical records management
  • Patient care coordination
  • Patient flow management
  • Sterilization techniques
  • First aid
  • Medical supply inventory
  • Equipment sterilization
  • Medical office administration
  • Complex Problem-solving
  • Trustworthy companion
  • Adaptable
  • Patient relations
  • Patient management
  • Simple dressings
  • Prioritizing stat orders
  • Professional bedside manner
  • Payment collection
  • Monitoring patient progress
  • Valid Indiana driver's license
  • Medical office management
  • Reliable transportation
  • Companionship and emotional support

Timeline

Medical Assistant

Rheumatology of Central Indiana
09.2023 - Current

Triage Nurse

Rheumatology of Central Indiana
09.2023 - Current

Front Desk Receptionist

Rheumatology of Central Indiana
09.2023 - Current

Union High School

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Angela Snyder