Angela Soth
Paulsboro,NJ
Summary
Dynamic professional with a proven track record in customer service and patient care, exemplified during my tenure at IBX. Skilled in HIPAA compliance and time management, I excel in streamlining processes and enhancing member satisfaction. Achieved a significant improvement in account reconciliation and complaint resolution, showcasing my goal-oriented approach and organizational skills.
Overview
7
7
years of professional experience
Work History
Member Representative
IBX
04.2024 - Current
- Handling incoming calls from members
- Processing invoices
- Processing claims
- Updating medical insurance information
- Navigating through multiple systems on dual monitors
- Advising deductible and co-payments
- Remote
- Handled high call volumes calmly and professionally, ensuring prompt assistance for each member inquiry.
- Cultivated an empathetic approach when dealing with frustrated customers, diffusing tension while finding solutions to their problems.
Customer Service Representative
Hit Promotional Products
01.2023 - 03.2024
- Answering incoming calls
- Navigating through multiple systems using multiple screens
- Updating orders and client's accounts through CRM data base
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Phone Banker
Carol Blood Political Campaign
06.2022 - 12.2022
- The position I held was a phone banker
- I was responsible for calling off a call list to registered voters
- I followed a script designed by Carol Blood to do different tasks each week
- This was her governor campaign for election of November2022
Patient Care Advocate
Express Scripts-Cigna Accredo
12.2021 - 06.2022
- Remote
- Maintained confidentiality of patient data and condition to safeguard health information.
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Resolved problems with communication and billing to foster seamless services.
Customer Service Representative
Xtend Healthcare/Navient
02.2021 - 09.2021
- Vaccination hotline
- Remote
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Scheduling Coordinator
FREEDOM MORTGAGE
02.2020 - 01.2021
- Worked with manager and supervisor to plan and coordinate production schedules.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Working alongside loan advisors regarding important documents
Medical Call Center Representative
Ra Pain Services
06.2018 - 12.2018
- Scheduling appointments,
- updating charts through the system
- Improved patient satisfaction by efficiently handling inbound calls and addressing their medical concerns.
- Promoted patient retention by building rapport during interactions and providing compassionate assistance throughout the call.
- Educated patients on available resources, such as financial assistance programs or support groups relevant to their conditions.
- Streamlined appointment scheduling process, ensuring timely access to care for patients in need.
Education
Masters - Psychology
Ashford University
01.2018
Bachelors - Early Childhood Education
Ashford University
01.2015
Skills
- Time Management
- Patient Care
- HIPAA
- Medical Scheduling
- Customer Service Oriented Types55 wpm
- Cold Calling
- Organizational Skills
- Account Reconciliation
- Member Account Management
- Advocacy
- Payment Processing
- Teamwork and collaboration
- Customer service
Assessments
- Work style: Reliability — Proficient
- January2022
- Tendency to be reliable, dependable, and act with integrity at work
- Full results: Proficient
- January2023
- Knowledge of the development of children ages0-3 and of ways to foster that development
- Medical receptionist skills — Proficient
- October2022
- Managing physician schedules and maintaining accurate patient records
- Customer service — Proficient
- June2020
- Identifying and resolving common customer issues
- Administrative assistant/receptionist — Proficient
- December2021
- Using basic scheduling and organizational skills in an office setting
- Call center customer service — Proficient
- Demonstrating customer service skills in a call center setting
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Member Representative
IBX
04.2024 - Current
Customer Service Representative
Hit Promotional Products
01.2023 - 03.2024
Phone Banker
Carol Blood Political Campaign
06.2022 - 12.2022
Patient Care Advocate
Express Scripts-Cigna Accredo
12.2021 - 06.2022
Customer Service Representative
Xtend Healthcare/Navient
02.2021 - 09.2021
Scheduling Coordinator
FREEDOM MORTGAGE
02.2020 - 01.2021
Medical Call Center Representative
Ra Pain Services
06.2018 - 12.2018
Masters - Psychology
Ashford University
Bachelors - Early Childhood Education
Ashford University
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