Angela Southworth
Stroudsburg,Pennsylvania
Summary
To obtain a leadership role in Customer Quality, Continuous Improvement, or Project Management where I can leverage my strengths in leadership, quality systems, and cross-functional collaboration along with my passion for operational excellence to lead impactful initiatives, enhance efficiency and customer satisfaction, and support strategic business goals through methodologies such as Agile, Lean Six Sigma, and digital transformation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
QA Systems Manager
Becton Dickinson (BD)
Franklin Lakes, NJ
01.2022 - 01.2026
- Drove a large-scale complaint process optimization effort, managing external contract teams and redesigning end-to-end workflows to reduce handoffs and increase operational efficiency; standardized complaint handling practices and supported headcount optimization across multiple departments.
- Led digital transformation of the Nonconformance process across 13 BD sites, integrating workflows into the Grand Ave system; improved traceability, reduced manual errors, and ensured regulatory compliance through robust validation.
- Streamlined monthly quality reporting by automating data inputs and eliminating manual steps; reduced preparation time from 2 weeks to 4 days, freeing up team capacity.
- Drove the integration of multiple BD sites into the PEGA Change Control platform, writing test scripts, preparing ALM documentation, and managing the full CSV process to ensure compliant system deployment; earned the Fix It Once, Fix It Everywhere award for delivering a scalable, enterprise solution.
- Developed an automated enrollment solution for the Document Change Control Review Board using Power Apps, Power Automate, and SharePoint; eliminated a manual paper-based process and significantly reduced administrative workload and cycle time.
Quality Manager, Process Driver
Technology Solutions, Global Holds – BD
01.2019 - 01.2022
- Designed and piloted a digital solution using Power Apps, Power Automate, SharePoint, and Power BI to replace a manual, email-based global hold process, improving accuracy and cycle time.
- Led the transition of the redesigned process into the PEGA platform, overseeing all validation activities to ensure regulatory compliance and system functionality.
- Served as the central liaison across business units and global regions, driving adoption, alignment, and consistent execution of the new workflow.
- Reduced distribution center release volumes through streamlined digital workflows and earned the Fix It Once, Fix It Everywhere award for delivering a scalable, enterprise-level solution.
Quality Systems Specialist
Becton Dickinson (BD)
01.2015 - 01.2019
- Led complaint investigations and process improvements within the Preanalytical Systems business, partnering with global teams to ensure timely, compliant resolution of customer issues.
- Developed a structured intake questionnaire that improved first-time data accuracy and reduced turnaround time, contributing to Lean Six Sigma Green Belt certification.
- Facilitated 8D root cause analysis sessions, implemented CAPAs, and supported FDA responses to strengthen compliance and prevent recurrence.
- Created decision-support tools for sample management and delivered training across regional centers and manufacturing sites to drive consistency, capability, and a strong quality culture.
Education
MBA - Organizational Management, Project Management
Eastern University
BS - Management
Bellevue University
01.2015
Skills
- Project Management
- Continuous Improvement
- Regulatory Compliance (FDA, ISO)
- Complaint & CAPA Management
- Cross-Functional Leadership
- Risk & Root Cause Analysis
- Data Analysis (Power BI, Minitab)
- Process Improvement
- Change Management
Accomplishments
- Customer Focus Recognition Award (2019)
- Lean Six Sigma Green Belt Certification (2019)
- SARA Award (2021)
- Fix It Once, Fix It Everywhere Award (2021)
- Fix It Once, Fix It Everywhere Award (2025)
Certification
Six Sigma Green Belt
Timeline
QA Systems Manager
Becton Dickinson (BD)
01.2022 - 01.2026
Quality Manager, Process Driver
Technology Solutions, Global Holds – BD
01.2019 - 01.2022
Quality Systems Specialist
Becton Dickinson (BD)
01.2015 - 01.2019
BS - Management
Bellevue University
MBA - Organizational Management, Project Management
Eastern University
Professional Summary
Quality Systems leader with a proven track record of driving increasingly complex initiatives and expanding influence across BD. Experienced in manufacturing, complaint management, and regulatory compliance, with a focus on process optimization, strategic project execution, and cross-functional collaboration. Brings a unique clinical perspective from a prior nursing career, enabling a holistic and patient-centered approach to quality leadership. Skilled in applying methodologies such as Agile, Lean Six Sigma, and digital transformation to deliver measurable impact and enhance customer satisfaction.
ARG Leadership Experience
- Lead, Franklin Lakes OPEN ARG (2018–2024)
- Led initiatives to foster an inclusive and supportive workplace culture, organizing diversity and inclusion events and collaborating with senior leadership to implement strategies that advanced associate growth.
- Provided mentorship and career guidance to ARG members, helping them navigate professional development opportunities and build meaningful connections across the organization.
- Co-Lead, Global OPEN Career Lead (2022–2025)
- Co-led global initiatives to expand career development opportunities across BD, partnering with international teams to ensure consistency and alignment.
- Developed and implemented training resources and organized global events to support associate growth, networking, and advancement.
Awards
Recognition Award (2019) -
Awarded for exceptional
customer service and
dedication to improving
customer satisfaction.
Green Belt Certification –
(2019) Certified in Lean Six
Sigma methodologies,
demonstrating expertise in
process improvement and
operational efficiency.
SARA Award (2021) -
Recognized for outstanding
contributions to team projects
and leadership in quality
management.
Fix it Once, fix it Everywhere
Award (2021) - Honored for
implementing a company-wide
solution that significantly
reduced recurring issues.
Fix it Once, fix it Everywhere
Award (2025) - Honored for
implementing a company-wide
solution that significantly
reduced recurring issues.