Angela Spadaro
Summary
Motivated Trainer eager to help City of Mesa Employees advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 6 years of related experience and superior planning and time management abilities.
Overview
16
16
years of professional experience
Work History
ERP Trainer
City of Mesa
06.2016 - Current
- Responsible for serving as an informational resource to the Department End User Community
- Responsible for the development and implementation of learning processes from the analysis, design and development stages through delivery and follow-up stages
- Collaborate with Central Office Departments, Department End Users, and Subject Matter Experts (SME) to create training outlines, guidelines, videos, training courses, class exercises, and survey's
- Partnered with internal ITD to test, create, and implement the iSpring training environment that houses all training materials, scheduled training courses, and tracks accomplished End User training courses and certificates
- Responsible for gathering, preparing, and interpreting data by producing reports and evaluations to measure training success
- Generate Inside Mesa articles, upcoming videos, and Advantage End User notifications pertaining to the Advantage 4.0 Upgrade
- Responsible for processing and testing Department End User procedure scripts during the Advantage 4.0 Upgrade by guiding Central Office departments and CGI Consultants through City of Mesa's procedures and processes to develop and construct Advantage Business Roles, Activities, and Tasks
- Design, write, and produce training documentation like, desk guide references, job aids, quick guides, and training videos
- Lead on special assigned User Community Forum: Created to hold special educational forums – a deep dive into complex Advantage topics
- Responsible for monthly committee meetings, monthly newsletters and meeting notes, producing forum topics, and coordinate with Central Offices to implement, evaluate, and produce educational curriculum
- Responsible for preparing presentations, presentation pamphlets, brochures, and updating forum SharePoint Site
- Responsible for obtaining resources for training courses: review/create/print materials, reserve training room/meeting spaces, training room set ups, and directional training signs
- Responsible for reviewing and understanding City policies and procedures while incorporating them into training materials when applicable.
Advantage FIN Procurement SME
City of Mesa
03.2013 - 06.2016
- Managed the Central Office Procurement training by creating training documents, business processes, and procedural manuals for the Purchasing Division's Procurement Officers and Specialists
- Assist end users with Advantage FIN error messages: Subject Matter Expert (SME) for Purchasing documents and assist with workarounds
- Troubleshooting Advantage FIN issues: sending issues to CGI Consultants, analyzing issues/patches within FIN Test and FIN QA environments
- Updating user role tables in Advantage FIN: adding Department Users to Procurement table, updating ship-to addresses, and updating tax profiles
- Test drive scripts for upcoming Go-Live projects: requisitions, award documents, receiver, and delivery order
- ERP Change Board Organizational Session: Central Office panel created to discuss ongoing issues to produce a resolution without interfering with other Central Office workflow processes
- Subject Matter Expert (SME) during the development, customization, and delivery of Advantage FIN Purchasing training to Department End Users
- Subject Matter Expert (SME) to the newly developed Requisition to Check classroom training for Department End Users which required the education and support of the Advantage FIN functionality and the understanding of the business process of Purchasing.
Procurement Specialist
City of Mesa
05.2011 - 06.2016
- Specification assistance: review, edit and interpret terms for material and service contracts
- Conduct solicitation openings: evaluation of Bids and Request for Proposals while verifying, creating, and publishing tabulation results
- Compare costs and evaluate the quality and suitability of materials and services
- Consult with and assisted department officials to determine purchasing needs and specifications
- Communicate with suppliers, contractors, and departments regarding requisitions, specifications, contracts and many other related procurement inquiries
- Process and track: contract renewals, purchase orders, certificate of insurances, change order requests, and tracking the approval processes to distribute appropriately
- Responsible for the knowledge of COM's CGI Advantage FIN, Kronos Timekeeping, and Procurement Card procedures.
Administrative Support Assistant I
City of Mesa
06.2009 - 05.2011
- CityEdge Support: provided feedback with the wrap-up of the Envision Phase pertaining to the Central Office Purchasing and Vendor process and procedures
- Access Database: tracked expired, entered new, and update reports for incoming Certificate of Insurance (COI) for each contract
- Web Purchasing Database: processed requisitions, tracked purchase orders, vendor updates and processed invoices
- Processed all W-9 and Credit Applications received within the City
- Host Timekeeping: responsible for the tracking and inputting of all employee hours, updated employee hourly reports, pulled hourly reports for requesting staff members and management, and tracked yearly vacation pay outs if eligible.
Office Support II
Engineering Division
09.2008 - 06.2009
- Responsible for the editing and formatting of specifications for Engineers and the posting of solicitations to the web for publication
- Committee member for Engineering's Star Program (monthly award and news article program)
- Administered Design Projects: processing them for division's Reprographics Company
- Administered training documents and training classes for new processes with large solicitation documents – worked with reprographics company to fully understand the new responsibilities and responsible for internal department training on newly updated processes and procedures
- FleetFocus: tracked department vehicles, entered monthly, and monitored vehicle reservation statuses.
Education
Bachelor of Science in Business Management -
University of Phoenix
Master of Business Administration -
University of Phoenix
Skills
- New Hire Training
- Planning and coordination
- Public Speaking
- Creative Problem-Solving
- Train-the-Trainer
- Group and individual instruction
- Course Planning
- Training Needs Analysis
- Interpersonal Communication
- Lesson Planning
- Subject matter expertise
- Curriculum Planning
- Course Development
- Program Management
- Materials Preparation
- Lesson Plan Development
- Remote Learning
- Online Instruction
- Online Training Tools
- Feedback Delivery
- Proficient in: Word, Outlook, Teams, PowerPoint, Excel, Access, Advantage, Kronos, iSpring Suite, iLearnMesa, infoAdvantage Reports, etc
- Training material updates
- Materials Organization
- Classroom oversight
- Attention to Detail
- Decision-Making
- Critical Thinking
- Relationship Building
- Training material development
- Documentation and Recordkeeping
- Strategic Planning
- Classroom experience
- Training Method Development
- Online training experience
- Class Scheduling
- Program Monitoring and Tracking
- Group Instruction
- Curriculum Design
- Course Materials Development
- Group Discussion Facilitation
- Creative Solution Development
- Employee Interviewing
- Project Implementation
- Video instruction
- Training Video Production
- Video Conferencing
- Procedure Manual Writing
Timeline
ERP Trainer
City of Mesa
06.2016 - Current
Advantage FIN Procurement SME
City of Mesa
03.2013 - 06.2016
Procurement Specialist
City of Mesa
05.2011 - 06.2016
Administrative Support Assistant I
City of Mesa
06.2009 - 05.2011
Office Support II
Engineering Division
09.2008 - 06.2009
Bachelor of Science in Business Management -
University of Phoenix
Master of Business Administration -
University of Phoenix