Angela Sparks
Raton,NM
Summary
Organized and dependable person, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and targets.
Overview
26
26
years of professional experience
Work History
Hotel Night Auditor
Travelodge Motel
1600 Cedar Street
03.2016 - 05.2020
- Performed nightly updates to room charges and rates.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Balanced hotel accounts and resolved discrepancies.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
General Manager
McDonald's Raton,NM And Trinidad, CO
542 Clayton Hwy, Raton NM 87740
10.1994 - 02.2008
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Set clear expectations and created positive working environment for employees.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Server-Guest Services
Denny's
Circle And Lake In Colorado Springs
03.2004 - 05.2006
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Dennys Restaurant
Raton, NM
06.2003 - 02.2004
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
BBA - Restaurant Leadership Practices - HU Diploma
Denver Tech Center
Denver, CO10.2001
High School Diploma -
Raton High School
Raton, NM06.1995
Skills
Serv Safe certified 1998-2003, 2003-2008, 2014-2019
CPR first aid certificate 2009
CNA 2008-2010
Timeline
Hotel Night Auditor
Travelodge Motel
03.2016 - 05.2020
Server-Guest Services
Denny's
03.2004 - 05.2006
Server
Dennys Restaurant
06.2003 - 02.2004
General Manager
McDonald's Raton,NM And Trinidad, CO
10.1994 - 02.2008
BBA - Restaurant Leadership Practices - HU Diploma
Denver Tech Center
High School Diploma -
Raton High School