Angela Spearman

Role Overview:Lead comprehensive compliance evaluations of DMV operations to pinpoint areas of adherence and deviations.

Key Responsibilities:

• Work collaboratively with diverse teams to compile essential data and documents for compliance assessments.
• Decipher intricate motor vehicle regulations, converting them into actionable directives for teams and leadership.
• Design and manage Excel trackers for document management, enhancing tracking precision by [36]% through improved processes.
• Spearhead online renewal programs for state dealerships, ensuring awareness and alignment with regulatory updates.
• Harness compliance metrics to discern emerging trends, facilitating early detection of potential challenges.
• Oversee preliminary inspections for dealer license applicants and evaluate prospective license locations.
• Address and investigate customer grievances concerning dealer transactions; craft comprehensive reports with recommendations for the DMV.
• Contribute to the formulation and execution of remedial strategies post-investigation to rectify compliance and operational gaps.
• Act as the go-to expert on all compliance facets, offering insights and mentorship to colleagues.
• Facilitate onboarding and training sessions for incoming team members.

• Founded and scaled Utagalong, a driver communication app addressing medical condition and driving anxiety.
• Achieved a 16% YoY revenue increase and significant app downloads.
• Orchestrated successful product developments, resulting in industry accolades.
• Broadened company footprint via strategic alliances with leading industry figures.
• Successfully secured vital seed funding, catalyzing rapid app expansion and development.
• Elevated user satisfaction by fostering consistent collaboration with development teams.
• Formulated and executed marketing campaigns that amplified brand presence and sales.
• Ensured transparent communication by consistently updating stakeholders with detailed business insights.
• Advanced organizational objectives through collaborative employee engagement and visionary leadership.
• Implemented rigorous performance metrics, effectively analyzing results and mitigating discrepancies.
• Nurtured enduring business partnerships by delivering unparalleled customer experiences.
• Recruited, trained, and mentored a dynamic sales and marketing team proficient in leveraging Google AdWords, Google Analytics, and advanced SEO strategies.

Role Overview: Provide essential support to customers during the dealership licensing process while ensuring efficient internal operations and compliance with regulations.

Key Responsibilities:

• Address customer inquiries related to dealership licensing requirements.
• Collaborate with law enforcement, banks, and insurers on ongoing investigations and queries.
• Maintain organized Excel systems for tracking complaints, applications, and surety bonds.
• Oversee the assignment and completion of tasks among team members.
• Process new dealer license applications and manage bond renewals and updates.
• Coordinate formal responses to complainants post-investigation.
• Monitor field auditors' schedules and maintain accurate time logs.
• Assign and forward complaint cases for investigative action; prepare relevant court documentation.
• Educate staff on compliance guidelines through training sessions and policy communication.
• Stay updated on regulatory changes, fostering relationships with regulatory entities.
• Propose and execute operational enhancements to bolster compliance.
• Handle supply orders and facilitate training for new team members.
• Undertake additional tasks as required.

Role Overview: Oversee and optimize office operations while ensuring meticulous record-keeping and top-tier customer service.

Key Responsibilities:

• Streamline office procedures to guarantee efficient workflow and resource utilization.
• Manage and update vehicle registrations, licenses, and essential documentation with precision.
• Delight customers through prompt responses to inquiries, effective issue resolution, and clear procedural guidance.
• Organize and oversee appointment bookings, while ensuring a professional and welcoming front desk environment.
• Establish and manage confidential document filing systems, upholding strict confidentiality standards.
• Operate and maintain office equipment, addressing any malfunctions or arranging for timely repairs.
• Onboard and train new team members, ensuring alignment with office standards and procedures.