Angela Spencer
4609 Longview Rd Tuscaloosa,AL
Summary
Driven and meticulous, excelled at Publix by enhancing customer satisfaction and reducing waste, demonstrating expertise in food safety and strong work ethic. Achieved notable repeat business through exceptional service and teamwork, mastering both hard skills like food preparation and soft skills like effective communication.
Overview
21
21
years of professional experience
Work History
Deli Clerk
Publix
10.2007 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Contributed to waste reduction initiatives by effectively managing food rotation and identifying opportunities for repurposing ingredients.
- Gained repeat business from satisfied customers, resulting in increased revenue for the prepared foods department.
- Ensured accurate pricing information on all products by diligently updating labels as needed.
- Promoted a positive work environment through open communication and collaboration with colleagues, fostering strong teamwork within the department.
- Participated in regular training sessions to stay updated on industry trends and best practices for food preparation and handling.
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Handled catering orders accurately and within specified timeframes, contributing to successful events for clients.
- Executed sandwich artistry duties with very low occurrence of errors.
- Ensured prompt service by working quickly yet meticulously during rush periods where long wait times could deter potential patrons from returning in the future.
Crew Team Member
Hardee's Restaurant
02.2004 - 10.2007
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Participated in regular training sessions to stay current on industry trends and best practices for biscuit making.
- Paid close attention to details for consistent production of Number biscuits daily.
- Operated food production equipment safely and responsibly for quality output.
- Complied with food storage and handling procedures for safe, hygienic operations.
Education
High School Diploma -
Paul W Bryant High School
Cottondale, AL05.2004
Skills
- Customer Service
- Cleanliness and sanitation
- Honesty and Integrity
- Strong Work Ethic
- Food safety knowledge
- Safe Food Handling Practices
- Food Preparation
- Organizational abilities
- Order taking accuracy
- Work Area Maintenance
- Proper food handling
- Pricing and shelf labeling
- Platter and Tray Preparation
- Product Stocking and Rotation
- Inventory Rotation
- Cash Register Operation
Timeline
Deli Clerk
Publix
10.2007 - Current
Crew Team Member
Hardee's Restaurant
02.2004 - 10.2007
High School Diploma -
Paul W Bryant High School