Angela Spriggs
Humble,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
Work History
Wfh Customer Service Professional
American Express
10.2021 - Current
- Answer phone calls from customers, prospects or other callers regarding various products or services offered by Amex and Provide information to customers about their accounts, credit cards, etc
- Maintain records for all transactions made on behalf of American Express, while taking orders over the telephone
Customer Service Merchandiser Specialist
Frito-Lay
01.2019 - 01.2021
- Drive your personal vehicle up to 30+ miles to variety of store locations & Established any potential changes with manager about displays, up-sell of products and important changes
- Retrieving Frito-Lay products from the backs of stores, and ensuring that our products are both fresh and attractive to our customers.
Retail Supervisor
Eddie Bauer
12.2014 - 12.2019
- Set up store according to planogram, Multi use of two screens for daily reports, complaints and calls
- Open and close store, as well as deal with daily deposits and Dunbar drops while performing accurately transactions with voids and post voids
- Responsible for training new hires and deal with all customer complaints and management corrections while setting Increased sales goals by 10% and hitting set target.
Sales Associate
HMS Host
03.2011 - 11.2014
- Greeted customers and determined their needs and wants, as well as Up-sell merchandise according to customers purchase
- Prepared sales and accepted payment through cash, cheque and credit card & Maintained sales records for inventory control.
Team Lead & Box Office
Amc Theater
08.2009 - 02.2011
- Deal with customers in fast in an efficient manner to ensure that customer queues are served quickly & balance cash register at the end of each day by counting cash, also ensuring that it corresponds to the amount of tickets sold
- Handle conflicts between customers and manage unruly customers according to cinema policies
- Create and maintain record of sold tickets and payments received.
Education
Medical Asssistant Certificate -
Everest Institute
04.2012
High School Diploma -
Humble Highschool
05.2010
Skills
- Dual Computer Screen
- Attentiveness International sales support
- Complaint resolution Performance Monitoring
- Typing [60] wpm
- Customer service optimization
- Problem-solving skills
- [Product or Service] Support
- Quality Assurance
- Payment Processing
- Time Management
- Active Listening
- De-escalation Techniques
Timeline
Wfh Customer Service Professional
American Express
10.2021 - Current
Customer Service Merchandiser Specialist
Frito-Lay
01.2019 - 01.2021
Retail Supervisor
Eddie Bauer
12.2014 - 12.2019
Sales Associate
HMS Host
03.2011 - 11.2014
Team Lead & Box Office
Amc Theater
08.2009 - 02.2011
Medical Asssistant Certificate -
Everest Institute
High School Diploma -
Humble Highschool