Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Experience with Yardi, Entrata, CRM, LRO, Yieldstar, One-Site
Timeline
Generic

Angela Sprout

Property Manager
Murfreesboro ,TN

Summary

Proven Residential Property Manager with a track record of maximizing occupancy rates and enhancing tenant satisfaction at Morgan Properties. Skilled in multi-family property management and interpersonal abilities, adept at financial budgeting and fostering community. Achieved significant improvements in rent collection processes and resident relations, ensuring a high-quality living environment and profitability.


Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers


Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.

Overview

13
13
years of professional experience

Work History

Residential Property Manager

Morgan Properties
08.2023 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
  • Developed strong relationships with local service providers to secure competitive pricing on necessary services and repairs.
  • Maximized occupancy rates by implementing effective marketing strategies and conducting property tours for potential residents.
  • Streamlined rent collection processes, ensuring timely payments and reducing delinquency rates.
  • Coordinated with legal counsel when necessary in handling evictions or other disputes arising from lease violations or non-payment issues.
  • Managed budgets effectively, reviewing expenses regularly and negotiating favorable contracts with vendors.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.

Residential Property Manager

Brookside Properties
09.2021 - 08.2023
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
  • Maximized occupancy rates by implementing effective marketing strategies and conducting property tours for potential residents.
  • Conducted regular performance evaluations of staff, implementing corrective action when necessary and rewarding exceptional employees.
  • Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
  • Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
  • Coordinated with legal counsel when necessary in handling evictions or other disputes arising from lease violations or non-payment issues.

Residential Property Manager

Fogelman Properties
02.2016 - 08.2021
  • Maximized occupancy rates by implementing effective marketing strategies and conducting property tours for potential residents.
  • Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
  • Conducted regular performance evaluations of staff, implementing corrective action when necessary and rewarding exceptional employees.
  • Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
  • Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
  • Managed budgets effectively, reviewing expenses regularly and negotiating favorable contracts with vendors.
  • Led staff training initiatives focusing on customer service excellence while fostering a positive work culture for property management team members.

Residential Property Manager

Brookside Properties
10.2011 - 12.2015
  • Partnered closely with management team in setting strategic goals for occupancy rates, revenue growth, and overall property enhancement.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.

Education

High School Diploma -

Glencliff High School
Nashville, TN
05.2024 - 05.2024

Skills

Multi-family property management

Interpersonal abilities

Marketing and Advertising

Rent collection

Resident relations

Financial budgeting and reporting

Lease Renewals

Professionalism

Accomplishments

  • Maintained 95% or higher occupancy rate for entire length of employment.
  • Maintained 98% or higher collection.
  • Supervised team of 4 staff members.
  • Collaborated with team of 8 in the development of washer/dryer project.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Received several awards throughout my career including property manager of the year award.

Software

Yardi

Experience with Yardi, Entrata, CRM, LRO, Yieldstar, One-Site

I have several years experience using Yardi to efficiently manage residents and marketing leads, maximize billing, and automate accounting and reporting.

Experience using CRM  to stay connected to customers, streamline processes, and improve profitability.

Used reporting through LRO to optimizes rental pricing through advanced analytics and AI to help maximize income and occupancy rates while adapting to market trends and resident demands.

Timeline

High School Diploma -

Glencliff High School
05.2024 - 05.2024

Residential Property Manager

Morgan Properties
08.2023 - Current

Residential Property Manager

Brookside Properties
09.2021 - 08.2023

Residential Property Manager

Fogelman Properties
02.2016 - 08.2021

Residential Property Manager

Brookside Properties
10.2011 - 12.2015
Angela Sprout Property Manager