Angela Stanek
Vancouver,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the corporate jewelry industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
Work History
Paraeducator, Special Education
Hockinson School District
01.2005 - Current
- Enhanced student learning by providing individualized support and accommodations for special education students.
- Improved classroom management by implementing behavior modification strategies and positive reinforcement techniques.
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Conducted assessments to monitor progress and adjust instructional strategies as needed.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
Customer Service Representative
Fred Meyer Jewelers
01.2004 - 04.2011
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Care Representative
Fred Meyer Jewelers-Corporate
11.1996 - 12.2004
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Education
CNA - Nursing
Clackamas Community College
Oregon City, OR08.1997
High School Diploma -
Prairie High School
Battle Ground, WA06.1992
Skills
- Data Collection
- Information Security
- Scheduling
- Complaint Resolution
- Account Updating
- Data Entry
- Call Management
- Paperwork Processing
- Document Control
- Coordination
- Customer Relationship Management (CRM)
- Administrative Support
- Prioritization
Timeline
Paraeducator, Special Education
Hockinson School District
01.2005 - Current
Customer Service Representative
Fred Meyer Jewelers
01.2004 - 04.2011
Customer Care Representative
Fred Meyer Jewelers-Corporate
11.1996 - 12.2004
CNA - Nursing
Clackamas Community College
High School Diploma -
Prairie High School
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