Empathetic and organized professional with a strong background in human resources, office management, and customer service. Proven ability to lead teams, improve employee retention, streamline operations, and manage stakeholder relationships. Skilled in onboarding, training, scheduling, and administrative coordination. Seeking a role in HR, operations, recruiting, or client success.
Work History
Office Manager
Upside Therapy and Evaluation Center
06.2020 - Current
Managed front office operations, provider communication, and customer service in a busy therapy center.
Oversaw scheduling, billing, insurance receipts, and document handling within Simple Practice EHR.
Coordinated marketing efforts using Mailchimp, LinkedIn, Facebook, and Canva, Increasing social media engagement by 15% in the last year.
Planned events, managed supplies, and maintained internal financial and referral spreadsheets.
Human Resources Manager
The Cleaning Force
08.2018 - 06.2020
Handled onboarding/offboarding using Bamboo HR, conducted interviews, and managed employee training and payroll (Bamboo HR) for over 50 employees.
Led sales initiatives, maintained Infusionsoft CRM data, and conducted team meetings.
Managed vendor relations, office cleanliness, and supply ordering.
Cap 1 Supervisor / Department Lead
Walmart
08.2012 - 08.2018
Supervised inventory, floor planning, and department management across multiple teams, consistently exceeding inventory accuracy targets.
Trained and coached employees, facilitated team meetings, and collaborated with vendors and management.
Education
Business/Managerial Economics
Garden City Community College
Psychology/Basic education
Collin County Community College
Bachelor's Degree - Psychology
Southern New Hampshire University
07.2024
Skills
Human Resources & Administration: Employee Relations & Retention, Onboarding & Offboarding, Scheduling & Payroll, Administrative Support
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