Hi, I’m
ANGELA STEELE
Windcrest,Texas
Summary
Customer Service environments; Possess 17 plus years of working with a diverse population of people in various service industries. Demonstrates a passion for assisting others in a professional manner. Leadership abilities, excellent oral and written communication skills; listens effectively and ability to problem solve to gain positive results. Works collaboratively within a team, or one on one. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
27
years of professional experience
Work History
Charter Spectrum Communications
Customer Service Representative
01.2020 - Current
Job overview
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup support for organizational leadership.
- Promptly responded to inquiries and requests from prospective customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Avis Budget Group
Inventory Specialist/Customer Service Return Representative
08.2014 - 08.2022
Job overview
- Handled physical vehicle count and inspections and orders departmental supplies
- Created, edited and modified contracts
- Addressed and resolved customer complaints
- Trained new employees on company policies and procedures.
H & R Block Tax Services
Customer Service professional
12.2016 - 04.2018
Job overview
- Set- up appointments directs incoming calls & Marketing
- Accts payable & inventory
Roswell Park Cancer Institute
Customer Service Outbound Call Center
06.2014 - 08.2014
Job overview
- SRDAR- surveys Survey Software to enter data and strong technical skills to use multiple screens & windows
- Conducts telephone interviewing, makes outgoing telephone calls to complete telephone interviews utilizing all the rules of the company
- Telephone experience, custom service experience, computer skills, email, data entry, and a clear speaking voice with strong reading skills.
Lil Workers Child Development Center
Site Coordinator
10.2010 - 04.2014
Job overview
- Marketing and advertisement, inbound & outbound calls
- Purchasing an inventory control
- Maintain office equipment
- HR functions, hiring, orientation and Oversaw classroom curriculum standards
- Entrance and exit interviews, researched and schedule required trainings
- Collaborate with outside agencies for resources for staff and families
- Handled accts payable and receivable
- Corded accounts payable & receivables.
Growing in Grace Childcare
Assistant Director
10.2006 - 09.2010
Job overview
- Responsible for enrollment and ongoing training to maintain licensing
- Responsible for contract agreements and payment from parents & fundraising
- Licensed provider for New York State.
- Reviewed proposed regulatory changes and evaluated potential impacts on business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
GREAT LAKES BUREAU
Debt Recovery Specialist
09.1996 - 08.2002
Job overview
- Identified and contacted customers with overdue accounts to address payment status.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Used skip tracing and other techniques to locate debtors.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Used scripted conversation prompts to convey current account information and obtain payments.
H.S.B.C, Bank USA
Supervisor-Trainee
08.1999 - 01.2002
Job overview
- Data entry, light reconciliation
- Imaging & key punch
- Researched and wrote marketing, financial, and feasibility reports concerning productivity outcome of employees' performance
- Played key role in preparing a successful transition with cross-training between departments
- Supervised several teams within deposit services division.
Education
Medaille College
A.S Degree from Liberal Studies Sciences
D'youville College
B.S Bachelor of Science from Business Management
2008
Skills
- PROFICIENT COMPUTER SKILLS
- Microsoft Office & Power point
- Microsoft Excel & Access
- Internet
- Email, Typing Speed 40wpm
- Time Management
- 10-Key
Timeline
Customer Service Representative
Charter Spectrum Communications
01.2020 - Current
Customer Service professional
H & R Block Tax Services
12.2016 - 04.2018
Inventory Specialist/Customer Service Return Representative
Avis Budget Group
08.2014 - 08.2022
Customer Service Outbound Call Center
Roswell Park Cancer Institute
06.2014 - 08.2014
Site Coordinator
Lil Workers Child Development Center
10.2010 - 04.2014
Assistant Director
Growing in Grace Childcare
10.2006 - 09.2010
Supervisor-Trainee
H.S.B.C, Bank USA
08.1999 - 01.2002
Debt Recovery Specialist
GREAT LAKES BUREAU
09.1996 - 08.2002
Medaille College
A.S Degree from Liberal Studies Sciences
D'youville College
B.S Bachelor of Science from Business Management
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