Summary
Overview
Work History
Education
Skills
Quote
Work Availability
Timeline
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Angela Steett

4226 Greenwood Dr West Columbia,SC

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Store Manager/Certified Management Trainer

Murphy USA
10.2021 - Current
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Trainer for new and promoted manager for current and surrounding districts
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

District Manager

Corner Pantry
12.2017 - 10.2021
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
  • Built relationships with customers and community to establish long-term business growth.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Fostered an environment of open communication between management teams across the district to share best practices .
  • Was promoted from Store Manager Dec 2018.

Customer Service Specialist

Giant Food Stores
04.2001 - 05.2017
  • Cross-trained and provided backup support for organizational leadership.
  • Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Was promotes in 2008 from Customer Operations Manager.
  • Lead several special projects, assisted with store openings, collaborated to select a new bookkeeping system and trained my peer as well as the call center on trouble shooting to assist stores.

Education

High School Diploma -

Lower Richland High School
Hopkins, SC

Skills

  • Team leadership and coaching
  • Cost Reduction
  • Hourly shift management
  • Customer Service
  • Financial Management
  • P&L Management
  • Operational Efficiency
  • Merchandise planning
  • Security System Monitoring
  • Culture development
  • Scheduling
  • Inventory Control
  • Performance Evaluations
  • Project Management
  • Payroll Management
  • Data Analysis
  • Inventory Tracking and Management
  • Retail Inventory Management
  • Staff Supervision
  • Store Opening and Closing
  • Delegation
  • Program implementation
  • Employee Development
  • Outstanding communication skills
  • Recruitment and hiring
  • Talent Recruitment
  • Employee Motivation
  • Cash Management
  • Budget Administration
  • Recruiting and Hiring
  • Relationship building and management
  • Leadership Development
  • Training Management
  • Leading Staff Meetings
  • Vendor Management
  • Supplier Monitoring
  • Human Resources
  • Desktops, Laptops, and Mobile Devices
  • Team Development
  • Teamwork and Collaboration
  • Employee Terminations

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Store Manager/Certified Management Trainer

Murphy USA
10.2021 - Current

District Manager

Corner Pantry
12.2017 - 10.2021

Customer Service Specialist

Giant Food Stores
04.2001 - 05.2017

High School Diploma -

Lower Richland High School

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Angela Steett