Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Stennette

Oshkosh,WI

Summary

Compassionate and dedicated CNA with extensive experience at Park View Health Center, skilled in vital signs monitoring and patient advocacy. Proven ability to enhance patient satisfaction through empathetic care and effective communication. Committed to maintaining HIPAA compliance while delivering individualized support to promote independence and dignity in daily living activities.

Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care.

Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.

Overview

24
24
years of professional experience

Work History

CNA

Park View Health Center
04.2020 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.

CNA

Evergreen Retirement Community
02.2018 - 04.2020
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Direct Care Worker

Homes For Independent Living
07.2017 - 05.2018
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
  • Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
  • Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
  • Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
  • Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.

Direct Care Worker

TLC Homes, Inc., Dba Vista Care
06.2014 - 01.2018
  • Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
  • Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
  • Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
  • Monitored and assisted residents through individual service plans.
  • Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
  • Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.
  • Collaborated closely with other direct care workers in coordinating seamless shift transitions pertaining to ongoing care requirements.

Customer Service Representative

Miles Kimball
09.2010 - 06.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

CNA

Omro Care Center
12.2009 - 06.2010
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.

Seasonal Order Entry Agent

Miles Kimball
10.2007 - 01.2008
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Customer Service Representative

Eastbay/Footlocker
04.2003 - 06.2004
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Orthodontic/Dental Assistant

Dental Associates
01.2001 - 01.2003
  • Assisted orthodontists in performing complex treatments, ensuring precise execution of tasks and high-quality results.
  • Prepared dental equipment and materials for orthodontic procedures, ensuring optimal readiness for efficient appointments.
  • Educated patients on proper oral hygiene practices to maintain healthy teeth during orthodontic treatment phases.
  • Improved patient comfort by providing clear explanations and thorough instructions during orthodontic procedures.
  • Upheld strict privacy protocols when handling sensitive patient information as per HIPAA regulations.
  • Maintained a sterile work environment to uphold safety standards and prevent crosscontamination.

Education

Certificate - Certified Nursing Assistant

Fox Valley Technical College
Oshkosh, WI
04-2018

Certificate - Certified Nursing Assistant

Fox Valley Technical College
Oshkosh, WI
10-2009

Associate of Science - Medical Assistant

Fox Valley Technical College
Appleton, WI
05-2007

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • Bathing assistance
  • HIPAA compliance
  • Feeding assistance
  • Dressing assistance
  • Maintaining confidentiality
  • End-of-life care
  • Patient transfers
  • Emotional support
  • Medication administration
  • Problem-solving
  • Multitasking and organization
  • Critical thinking
  • Active listening
  • Flexibility and adaptability
  • Conflict resolution
  • Patient advocacy
  • Medication assistance
  • Toileting assistance
  • Patient hygiene assistance
  • Reliable team player
  • Recording vital signs

Timeline

CNA

Park View Health Center
04.2020 - Current

CNA

Evergreen Retirement Community
02.2018 - 04.2020

Direct Care Worker

Homes For Independent Living
07.2017 - 05.2018

Direct Care Worker

TLC Homes, Inc., Dba Vista Care
06.2014 - 01.2018

Customer Service Representative

Miles Kimball
09.2010 - 06.2014

CNA

Omro Care Center
12.2009 - 06.2010

Seasonal Order Entry Agent

Miles Kimball
10.2007 - 01.2008

Customer Service Representative

Eastbay/Footlocker
04.2003 - 06.2004

Orthodontic/Dental Assistant

Dental Associates
01.2001 - 01.2003

Certificate - Certified Nursing Assistant

Fox Valley Technical College

Certificate - Certified Nursing Assistant

Fox Valley Technical College

Associate of Science - Medical Assistant

Fox Valley Technical College

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