Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Stevens

Seagoville,Tx

Summary

Experienced Executive Director with over seven years of experience in the Senior Living industry. Excellent ability to resolve problems and improve customer satisfaction. Organized and dependable candidate successful at managing large communities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Executive Director

Ventas
03.2023 - Current
  • Cultivated and maintained a positive enriching culture that brings residents, team members and families together as a unified team .
  • Built and continuously cultivating excellent resident and family relations.
  • Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
  • Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
  • Increased organizational efficiency by streamlining processes and implementing new systems.
  • Excellent budget management.
  • Developed strategic partnerships to strengthen the community's market ability and outreach .
  • Implemented marketing strategies to raise brand awareness and drive revenue growth. Increased census over 20 points in the middle of a renovation and company changes.
  • Executive Director Mentor for new Executive Directors

Licensed Realtor

Angela Stevens - Exalt Realty
10.2014 - Current
  • Promote sales of properties through advertisements, open houses and online advertising platforms.
  • Compare properties with similarly sold properties to determine competitive market prices.
  • Write listings detailing and professionally highlighting property features to increase sales chances.
  • Communicate with clients to understand property needs and preferences.
  • Educate clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
  • Assist buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Complete property walk-through before completing deals to uphold accuracy in listings and appraisals.
  • Verify payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
  • Prepare homes for client arrivals during open house events and establish signage and wayfinding aids.
  • Arrange for inspections and surveys of sold properties.
  • Use various software and CRM platforms to develop and maintain list of properties suited to different needs and budgets.
  • Resolve client concerns related to home purchases to maintain high satisfaction ratings.
  • Represent commercial and residential clients in sales and purchase transactions

Executive Director of Assisted Living

Emeritus
08.2011 - 12.2012
  • Direct day-to-day administrative and operational functions for 179-bed community, providing guidance and leadership to employees across more than five departments. Had direct report of three Resident Care Directors, two for Assisted Living and one for Memory Care.
  • Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
  • Led, directed and motivated others to innovate and excel.
  • Worked in fast-paced environment with competing demands for time and attention.
  • Recruited, hired and trained staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Organized and facilitated department head meetings daily, discussing current census, admissions, discharges and resident care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Enforced budgeted expenses while achieving the highest quality of care and customer satisfaction.
  • Increased revenue while decreasing expenses and controlling labor without compromising resident care.

Executive Director

Emeritus
01.2008 - 08.2011
  • TALA certified as AL Administrator and completed regulations training, responsible for 170 bed facility
  • Ran the daily operations for both Independent and Assisted Living, ensured state regulated compliance for the Assisted Living residents and monitored resident care and satisfaction
  • Prepared and enforced budgeted rate per unit and average daily unit were within company accepted range
  • Achieved e.b.i.t.d.a.r.m. during my tenure and increased occupancy levels by 30%
  • Managed a director staff of five while ensuring the highest level of customer satisfaction
  • Maintained the highest quality standards for our residents while ensuring all state regulated compliance
  • Enforced budgeted expenses while achieving the highest quality of care and customer satisfaction
  • Increased revenue while decreasing expenses and firmly controlled labor expense without compromising resident care
  • Training, team building, and resident and family relationship enhancing as an integral part of day to day operations

Director of Community Relations

Hill Villa
12.2006 - 12.2007
  • Built community relationships both privately and professionally
  • Increased traffic through home visits, professional outreach and utilization of lead based software
  • Developed and executed quarterly rolling calendar of events.
  • Worked closely with marketing management to develop and execute community relations activities.
  • Identified and cultivated strategic community relationships and executed events with area organizations.
  • Built, leveraged and shared positive relationships and partnerships
  • Created rapid response and long-term grassroots engagement strategies.

Assistant Executive Director/Activity Director

Bradfield House
12.2005 - 12.2006
  • Managed turnover and appropriate adequate staffing through development of recruitment sources.
  • Tracked monthly performance of community in relation to budget and intervened with corrective actions.
  • Monitored overtime and addressed staffing and scheduling issues with department leaders.
  • Supported and assisted executive director in management of facility budgets and business practices.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.

Education

TALA Certified -

TALA
Dallas, TX

Skills

  • Team Building
  • Creating Positive Culture
  • Operating Plans Development and implementation
  • Employee Recruitment and Hiring
  • Creating and maintaining excellent customer relations
  • Critical Thinking

Timeline

Executive Director

Ventas
03.2023 - Current

Licensed Realtor

Angela Stevens - Exalt Realty
10.2014 - Current

Executive Director of Assisted Living

Emeritus
08.2011 - 12.2012

Executive Director

Emeritus
01.2008 - 08.2011

Director of Community Relations

Hill Villa
12.2006 - 12.2007

Assistant Executive Director/Activity Director

Bradfield House
12.2005 - 12.2006

TALA Certified -

TALA

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