Angela Steward
Pendleton,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Finance Manager
Stanley Chevrolet
McCordsville, IN
06.2024 - 09.2024
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Promoted finance products to customers and sales force to increase penetration.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Automotive Finance Manager
Ed Martin Nissan
Fishers, IN
04.2021 - 05.2024
- Negotiated loan terms and conditions with banks, credit unions, and other lending institutions.
- Developed strategies to increase auto finance sales volume while maintaining profit margins.
- Prepared and presented financial reports to upper management.
- Analyzed customer credit histories in order to determine eligibility for loans.
- Reviewed contracts for accuracy prior to signing by customers.
- Provided guidance and advice on the best financing options available for customers.
- Resolved customer complaints regarding auto financing services in a timely manner.
- Maintained accurate records of all transactions related to auto finance services.
- Processed applications for new vehicle loans efficiently and accurately.
- Collaborated with sales staff in order to maximize opportunities for profitable deals.
- Developed relationships with third-party vendors who provided additional products or services related to automotive finance.
- Prepared and reviewed all paperwork related to the sale and financing of vehicles, ensuring accuracy and completeness.
- Developed and maintained strong relationships with banks, credit unions, and other financial institutions.
- Implemented sales strategies to promote financing and insurance products to customers.
- Developed customized financing packages tailored to individual customer needs and financial situations.
- Trained sales staff on financing options, processes, and best practices to enhance overall team performance.
- Addressed and resolved customer concerns and complaints related to financing, ensuring high levels of customer satisfaction.
- Monitored and analyzed financial performance metrics to identify trends and opportunities for improvement.
- Maintained up-to-date knowledge of automotive finance industry trends, products, and technologies.
- Educated customers on the benefits and terms of vehicle financing options and extended service contracts.
- Negotiated with lenders to secure competitive interest rates and financing terms for customers.
- Managed financial transactions and structured deals to meet both customer needs and dealership profit objectives.
- Developed loan contracts and explained contract terms to clients.
Automotive Finance Manager
Sinclair Auto
Pendleton, IN
04.2020 - 04.2021
- Negotiated loan terms and conditions with banks, credit unions, and other lending institutions.
- Evaluated and approved loan applications based on established criteria.
- Approved or denied loan applications and explained reasoning behind decisions.
- Developed loan contracts and explained contract terms to clients.
- Identified valuable solutions for customers with credit problems.
- Managed financial transactions and structured deals to meet both customer needs and dealership profit objectives.
- Educated customers on the benefits and terms of vehicle financing options and extended service contracts.
Sales and Marketing Coordinator
KAR Auction Services Inc.
Carmel, IN
09.2017 - 04.2020
- Developed and implemented sales strategies to increase market share.
- Created promotional materials, including brochures, flyers, ads, and direct mail pieces.
- Analyzed customer feedback and provided reports on trends to management.
- Conducted market research to identify potential customers and their needs.
- Assisted in product development by providing input on customer preferences.
- Maintained relationships with clients through email campaigns, phone calls, and meetings.
- Generated leads through cold-calling, networking events, trade shows.
- Developed presentations for internal and external audiences regarding products and services.
Collections Manager of Operation
Sallie Mae
Fishers, IN
10.2006 - 09.2017
- Developed procedures to ensure timely collection of payments from customers.
- Managed accounts receivable, collections and credit activities for a large customer base.
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Resolved escalated disputes between customers and the company concerning collections matters.
- Identified potential areas of improvement in collections process and implemented changes accordingly.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Monitored team performance metrics such as conversion rate, average time to collect payment.
- Advised senior management on best practices related to collections policies.
- Provided guidance to junior staff members on how to handle difficult customer situations.
- Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
- Developed and improved procedures for collection of past due amounts.
- Reached out to customers to discuss late payments and options for remitting amounts due.
Education
High School Diploma -
Knightstown High School
Knightstown, IN05-1987
Skills
- Financial Management
- Performance Analysis
- Business Forecasting
- KPI Management
- Sales process development
- Verbal and written communication
- Staff Training
- Deal structuring
- Customer relationship development
- KPI Development
- Debt management
- Insurance Products
- Lender relationships
- Proficient in Microsoft Word and Excel
- More than 15 years of experience in multiple CRM and DMS Software Platforms
- Time Management
- Multi-Tasking
Timeline
Finance Manager
Stanley Chevrolet
06.2024 - 09.2024
Automotive Finance Manager
Ed Martin Nissan
04.2021 - 05.2024
Automotive Finance Manager
Sinclair Auto
04.2020 - 04.2021
Sales and Marketing Coordinator
KAR Auction Services Inc.
09.2017 - 04.2020
Collections Manager of Operation
Sallie Mae
10.2006 - 09.2017
High School Diploma -
Knightstown High School
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