Angela Stewart
White Hall,AR
Summary
Accomplished Property & Casualty Insurance Agent with a proven track record at First AR Insurance, enhancing policy retention and sales through expert client consultations and risk assessments. Demonstrates exceptional communication and multitasking abilities, ensuring customer satisfaction and efficient workload management. Skilled in policy analysis and customer service, driving significant business growth. Results-driven and accomplished in bringing in new customers and maximizing revenue. Well-versed in different insurance plans and competitor offerings. Persuasive communicator with personable style.
Overview
23
23
years of professional experience
Work History
Property & Casualty Insurance Agent
First AR Insurance
2020.11 - Current
- Demonstrated excellent communication skills when liaising between clients, adjusters, and other stakeholders within the claims process.
- Identified cross-selling opportunities by reviewing existing policies and suggesting additional coverage options.
- Collaborated with colleagues to create a supportive team environment, enhancing overall productivity.
- Enhanced customer satisfaction by providing prompt and accurate policy information.
- Increased new business sales through personalized client consultations.
- Efficiently managed high-volume workloads, staying organized and prioritizing tasks effectively.
- Improved policy retention rates by addressing customer concerns and finding suitable solutions.
Property & Casualty Insurance Agent
Martin McNew Insurance
2019.05 - 2020.10
- Improved policy retention rates by addressing customer concerns and finding suitable solutions.
- Conducted thorough risk assessments, minimizing potential losses for the company.
- Increased new business sales through personalized client consultations.
- Efficiently managed high-volume workloads, staying organized and prioritizing tasks effectively.
- Demonstrated excellent communication skills when liaising between clients, adjusters, and other stakeholders within the claims process.
Special Education Paraprofessional
Woodlawn High School
2011.08 - 2019.05
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
Office Manager
Hospice Home Care
2004.10 - 2011.04
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Secretary/Administrative Bookkeeper
Pine Bluff School District Administration
2001.04 - 2002.04
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Maintained balanced bank balance for 13 school kitchens and regularly paid vendors.
- Comprised monthly and annual department reports for the school board.
Education
High School Diploma -
Pine Bluff Schools
Pine Bluff, AR06.1994
Skills
Customer Service
Licensed Insurance Agent
Appointment management
Customer Retention
Policy analysis
Customer Needs Assessment
Product Knowledge
Email Marketing
New Business Development and Rapport Building
Client Account Management
Client Retention
Multitasking Abilities
Data Entry
Property and Casualty Insurance
Policy Changes and billing inquiries
Additional Information
I am experienced in Microsoft 360, Excel, EPIC, Outlook, and all general office duties.
Timeline
Property & Casualty Insurance Agent
First AR Insurance
2020.11 - Current
Property & Casualty Insurance Agent
Martin McNew Insurance
2019.05 - 2020.10
Special Education Paraprofessional
Woodlawn High School
2011.08 - 2019.05
Office Manager
Hospice Home Care
2004.10 - 2011.04
Secretary/Administrative Bookkeeper
Pine Bluff School District Administration
2001.04 - 2002.04
High School Diploma -
Pine Bluff Schools
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