
At United Airlines, I excelled as a Customer Service Representative, leveraging critical thinking and active listening to enhance customer satisfaction and loyalty. My adept handling of high-stress situations and ability to resolve conflicts with empathy led to significant improvements in customer retention and positive feedback, showcasing my commitment to excellence in customer service delivery.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.