Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
CustomerServiceRepresentative

Angela Stewart

Newark,NJ

Summary

At United Airlines, I excelled as a Customer Service Representative, leveraging critical thinking and active listening to enhance customer satisfaction and loyalty. My adept handling of high-stress situations and ability to resolve conflicts with empathy led to significant improvements in customer retention and positive feedback, showcasing my commitment to excellence in customer service delivery.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

United Airlines
10.1997 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

High School Diploma -

Malcom X Shabazz
Newark, NJ
06-1985

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

English
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

United Airlines
10.1997 - 01.2024

High School Diploma -

Malcom X Shabazz
Angela Stewart