Summary
Overview
Work History
Education
Skills
Timeline
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Frederick Moore Jr

Charlotte,AZ

Summary

Dynamic and reliable professional with extensive experience as a Driver/Cleaner at Enterprise Car Rental. Proven track record in enhancing customer satisfaction through punctual deliveries and meticulous vehicle maintenance. Skilled in schedule management and equipped with a valid driver's license, I excel in high-pressure environments while maintaining a friendly demeanor.

Overview

2
2
years of professional experience

Work History

Driver/Cleaner

Enterprise Car Rental
04.2025 - 09.2025
  • Operated rental vehicles safely and efficiently for customer satisfaction.
  • Conducted pre- and post-rental vehicle inspections to ensure safety standards.
  • Assisted customers with vehicle selection and answered inquiries regarding rental policies.
  • Managed timely vehicle returns, verifying fuel levels and mileage accuracy.
  • Maintained cleanliness of rental fleet, enhancing overall presentation and customer experience.
  • Adapted quickly to changing schedules and customer demands while maintaining service quality.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Driver/Cleaner

Genesis Car Rentals
06.2024 - 08.2024
  • Delivered goods and products to customer on time and in excellent condition.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
  • Maintained clean and organized vehicle, enhancing professional image of company.
  • Enhanced team morale by providing support and assistance during peak delivery periods.
  • Cleaned and maintained vehicle interiors, ensuring high standards of cleanliness and presentation.

Customer Service Representative

Tropical Smoothie Cafe
02.2024 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

High School Diploma -

Mallard Creek High School
Charlotte, NC
06-2023

Skills

  • Valid Driver's license
  • Customer service
  • Punctual and reliable
  • Flexible schedule
  • Punctuality
  • Loading and unloading
  • Transportation
  • Equipment operation
  • Inclement weather driving
  • Schedule management
  • Attention to detail
  • Physical stamina
  • Friendly and outgoing
  • Basic vehicle maintenance
  • Multitasking Abilities
  • Self motivation
  • Teamwork and collaboration
  • Reliability
  • Written communication

Timeline

Driver/Cleaner

Enterprise Car Rental
04.2025 - 09.2025

Driver/Cleaner

Genesis Car Rentals
06.2024 - 08.2024

Customer Service Representative

Tropical Smoothie Cafe
02.2024 - 05.2024

High School Diploma -

Mallard Creek High School

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