Angela Stine
York,PA
Summary
Dynamic Store Manager committed to recruiting and developing exceptional sales associates while ensuring seamless and highly successful store operations. Expertise in fostering a collaborative team environment that drives productivity and consistently surpasses performance goals. Recognized for leadership abilities and analytical problem-solving skills, with a proven track record of building cohesive teams and achieving outstanding results in retail management. Passionate about creating an engaging shopping experience that enhances customer satisfaction and loyalty.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager
The Giant Company
10.2016 - Current
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built strong relations with my team through servant leadership.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Compliance: Ensure the store adheres to all laws, regulations and company policy.
- Staff Management, Inventory Management, Financial Management
- Employment Development create a positive work environment and provide growth opportunities for staff.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Front End Specialist
The Giant Company
01.2016 - 10.2016
- Worked with the York Market to better enhance the Front end experience for our customers.
- Worked with Checkout Coaches to improve our standards on the Front end.
- Worked with our HR teams in meetings to help coach teach and train Checkout Coaches and leads.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Worked with Management in all stores to grow sales and coach teach and train associates.
Produce Specialist
The Giant Company
01.2015 - 01.2016
- Worked in the York Market to help Produce departments achieve maximum conditions.
- HIred Assistant Produce Managers and Managers to continue to build our bench strength.
- Communicated goals and new ideas to the teams from corporate.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Salaried Manager
The Giant Company
01.2009 - 01.2015
- Assistant Store Manager (even had 2 stores for a while)
- Non-Perishable Manager (Salaried)
- Customer Operations Manager (Salaried)
- SEA-Checkout Coach
- Relief Manager
- Lead Floral 2001
Education
High School Diploma -
Fairfield Area High School
Fairfield, PA06.2001
Skills
- Regulatory compliance management
- Strong organizational skills
- Talent acquisition
- Customer service leadership
- Training development management
- Consistent follow-through
- Inventory control
- Collaborative team leadership
- Payroll compliance management
- Effective verbal communication
- Workforce development
- Informed decision making
- Competitor monitoring
- Risk management
- Financial operations management
Affiliations
- 2024 Top Women in Grocery for the 2nd time
- 2021 Top Women in Grocery
- 2021 Store was chosen for Store of the District
- 2014 NON Perishable Manager Award
- 2010 Most Improved Customer Operations Award
- 2009 Best Customer Operations Performance Award
- 2006 Store Employment Award for A+ Store Rewards
- Won Associate of the Year twice 2005 and 2006
Certification
-Situational Leadership Certificate
-Leading others 1 & 2
-Learning to Lead
-Food Mgr Certificate every 5 years
-Strategic Planning
Timeline
Store Manager
The Giant Company
10.2016 - Current
Front End Specialist
The Giant Company
01.2016 - 10.2016
Produce Specialist
The Giant Company
01.2015 - 01.2016
Salaried Manager
The Giant Company
01.2009 - 01.2015
High School Diploma -
Fairfield Area High School
Education and Training
other