Angela Stokes, BSN, RN
Charleston,WV
Summary
Accomplished registered nurse with a robust background in patient care and management. Adept at leading teams and streamlining operations to enhance patient outcomes. Skilled in clinical management, electronic charting, and clinical judgment. Focus on quality improvement and critical thinking has significantly reduced readmission rates and improved positive outcomes. Highly motivated with strong problem-solving skills to reduce barriers. Committed to helping individuals and families achieve optimal health and well-being.
Overview
21
21
years of professional experience
Work History
Patient Care Case Manager, Registered Nurse
LHC Group
11.2023 - Current
- Team Management/Case Management
- Chart Reviews/Audits for CMS Requirements; F2F Requirements, Medical Necessity, Accuracy
- Referral Intake
- On-Call Rotations
- Field Nursing/Patient Visits As Needed
- OASIS-E
- Supervisory Visits
- Authored initial assessments of patients and family to develop plans for individual home care needs.
- Maintained detailed documentation of patient encounters, supporting accurate billing practices and data-driven decision making.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Used EHR/EMR to maintain database of relevant information for practitioners to access and coordinate patient care.
- Worked with infusion companies, DME, and vendors on provision of medical equipment, items and services.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Administered IV medications and treatments as prescribed.
- Conducted comprehensive assessments of patients' physical, emotional, and social needs in order to develop individualized care plans that facilitated optimal health outcomes.
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
- Led process improvement initiatives aimed at enhancing efficiency in case management operations while maintaining excellent clinical outcomes.
- Mentored new nursing professionals during orientation periods, fostering a collaborative team dynamic that supported the delivery of high-quality care.
- Educated and supported home healthcare providers with training, guidance, mentoring and resources required to achieve objectives."
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Developed professional relationships with community partners to enhance available support services for patients transitioning from acute care settings.
- Reduced unnecessary medical interventions by monitoring high-risk patients closely, intervening as needed based on clinical expertise.
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Administered physical examinations and documented history of current and previous conditions, illnesses and injuries.
- Authored clinical notes and updates to be reviewed by patient's primary physician.
- Assessed and examined patients and documented history of current and previous conditions, diseases and injuries along with medications currently being taken.
- Implemented evidence-based nursing interventions, contributing to improved quality of care and patient satisfaction scores.
- Participated in ongoing professional development opportunities focused on refining case management skills in alignment with industry best practices.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
- Liaised with physicians regarding patient needs, performance and changes.
- Coordinated rehabilitative and preventive nursing processes and procedures.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods.
- Enhanced interdisciplinary team communication through regular case conferences, promoting effective collaboration for optimal patient care.
- Participated in on-call rotations to deliver after-hours care.
- Conducted regular audits of clinical records to identify areas for improvement in documentation accuracy and compliance with regulatory standards.
- Provided timely feedback to healthcare providers regarding patient concerns, facilitating prompt resolution of issues and contributing to a positive patient experience.
- Assisted in the development and implementation of departmental policies and procedures related to case management, ensuring alignment with organizational goals and regulatory requirements.
- Monitored patient reactions after administering medications and IV therapies.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
RN Unit Manager/Assistant Director of Nursing
Genesis HealthCare
01.2023 - 11.2023
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
- Coordinated nursing with other services to promote continuity of total regimen of care.
- Facilitated interdepartmental collaboration through effective communication and coordination of patient care plans.
- Addressed clinical issues promptly to reduce risks associated with patient care or operational inefficiencies in the unit.
- Enhanced patient care by implementing efficient unit management processes and coordinating interdisciplinary teams.
- Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.
- Developed strong working relationships with physicians, nurses, therapists, and ancillary staff for cohesive unit functioning.
- Streamlined daily operations for increased productivity by delegating tasks and supervising nursing staff.
- Maintained adequate stock of medications, supplies and equipment to meet patient needs.
- Improved patient satisfaction with timely and accurate communication between patients, families, and medical professionals.
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
- Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
- Implemented evidence-based practices within the unit to enhance overall quality of care provided to patients.
- Promoted a culture of safety within the unit by enforcing strict adherence to protocols, guidelines, and infection control measures.
- Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Met with nursing staff and support personnel to plan services, programs and activities.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
COVID19 Public Health Nurse
Kanawha Charleston Health Dept (KCHD), Saunders
10.2020 - 12.2022
- COVID and Flu Vaccine Administration
- COVID Testing
- Antibody Testing
- COVID Tracing
- Organizing COVID Vaccine Appointments for Mass Vaccine Clinics
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Educated family members and caregivers on patient care instructions.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Implemented infection control measures for Community Acquired Infections.
- Worked effectively in fast-paced environments.
- Streamlined sample collection logistics, ensuring swift transportation to labs for expedited result reporting.
- Implemented quality control measures to maintain high standards in sample collection and storage throughout the entire process of COVID-19 testing.
- Supported community health efforts by conducting mobile testing events, reaching vulnerable populations in underserved areas.
- Collaborated with healthcare professionals to track positive cases and provide timely notifications of COVID-19 test results.
- Maintained accurate records of each test administered, facilitating efficient contact tracing efforts in case of positive results.
- Addressed any patient concerns or inquiries regarding COVID-19 symptoms, referring them to appropriate healthcare professionals when necessary.
- Increased safety measures by adhering to stringent sanitation protocols and wearing appropriate personal protective equipment during COVID-19 testing.
- Educated patients on quarantine guidelines after administering tests, minimizing the spread of COVID-19 within communities.
- Assisted in streamlining registration processes at testing sites by implementing digital tools, reducing administrative burdens and expediting patient flow.
- Managed inventory levels of essential supplies such as swabs and test kits, ensuring uninterrupted testing services for the community.
- Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
- Improved patient experience by providing clear instructions on self-administered tests, ensuring accurate results with minimal discomfort.
- Reported positive and negative response cases according to established protocols and reporting mandates.
- Contributed to public health research by collecting demographic data from patients during the testing process, aiding in identifying trends and potential outbreaks.
- Oversaw in-person and curbside patient registration and processing.
- Communicated changes in COVID-19 protocols to staff and visitors to provide real time information and enhance preparation.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
- Conducted contact tracing of staff and visitors in close contact with individuals testing positive for COVID-19 to check for possible symptoms and prepare for treatments.
- Tracked and monitored health status of individuals entering premises to provide protection and control contamination.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Implemented infection control measures during vaccine administration, reducing the risk of exposure to COVID-19 for both staff and patients.
- Adhered to strict safety protocols during vaccine administration, minimizing potential risks for patients.
- Ensured proper vaccine storage and handling, maintaining the efficacy of doses administered to patients.
- Administered vaccinations via intramuscular injection and completed proper documentation.
- Continuously monitored vaccine supply levels and expiration dates, minimizing waste and optimizing resource utilization at vaccination clinics.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Assisted in minimizing virus spread through consistent monitoring of affected individuals'' symptoms and compliance with guidelines.
- Supported public health efforts by conducting thorough interviews with confirmed COVID-19 cases.
- Optimized communication skills while addressing language barriers and diverse backgrounds during contact tracing interactions.
- Improved contact tracing efficiency with accurate data entry and case management system utilization.
Field Nurse
Mountaineer Home Care, LHC Group
06.2016 - 10.2020
- Home Health Care Nurse
- On-call Nurse
- IV & Phlebotomy Calls
- Change In Condition Calls
- Administered different therapies and medications in line with physician orders and treatment plan.
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
- Identified early warning signs of patient deterioration or complications, promptly notifying physicians to adjust treatment plans accordingly.
- Conducted regular follow-up visits to monitor patient progress and make adjustments to care plans as needed.
- Performed skilled nursing procedures such as IV therapy administration, tracheostomy care maintenance.
- Served as a reliable resource for families seeking guidance on navigating complex healthcare systems and advocating for their loved ones needs.
- Educated patients and families on disease management, medication safety, and at-home healthcare strategies to promote selfcare.
- Contributed to the overall success of the home health agency by maintaining high levels of patient satisfaction and positive outcomes.
- Enhanced patient recovery rates through diligent monitoring of vital signs, medication administration, and wound care.
- Implemented effective infection control measures within the home setting, reducing risk of illness transmission among family members.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Collaborated with vendors to procure medical equipment, supplies and services.
- Streamlined communication between healthcare providers, patients, and families by acting as a liaison for all parties involved in the care process.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
Staff Nurse
Marmet Center, Genesis HealthCare
09.2015 - 06.2016
- Alzheimer's Memory Unit Nurse
- Delegated tasks appropriately to nursing assistants, ensuring efficient delivery of care services while maintaining quality standards.
- Provided skilled nursing assessments and interventions for complex medical conditions, enhancing patient outcomes.
- Developed trusting relationships with patients and families by exhibiting empathy, active listening skills, and professionalism in all interactions.
- Facilitated effective communication between patients, families, and healthcare team members to ensure continuity of care.
- Administered intravenous therapy monitoring patient response to treatment and promptly addressing any adverse reactions.
- Managed wound care efficiently coordinating with wound specialists when necessary resulting in faster healing rates.
- Implemented infection control measures to minimize the risk of healthcare-associated infections in the long-term care setting.
- Maintained accurate electronic health records, contributing to improved quality of care and regulatory compliance.
- Performed tracheostomy care for patients ensuring proper maintenance and function of tracheostomy tubes reducing complications.
- Increased patient engagement by organizing therapeutic activities and encouraging social interactions among residents.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each resident's needs.
- Reduced medication errors through meticulous documentation, verification, and administration of medications.
- Promoted a safe and comfortable environment by implementing fall prevention strategies and regular safety checks.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Staff Nurse
SweetBriar Assisted Living
04.2014 - 02.2015
- Alzheimer's Nurse
- ALF/LTC
- Delegated tasks appropriately to nursing assistants, ensuring efficient delivery of care services while maintaining quality standards.
- Served as an advocate for residents' rights, addressing concerns promptly and ensuring their needs were met within the scope of practice.
- Evaluated patient responses to interventions regularly adjusting treatment plans accordingly to achieve desired outcomes.
- Implemented infection control measures to minimize the risk of healthcare-associated infections in the long-term care setting.
- Managed wound care efficiently coordinating with wound specialists when necessary resulting in faster healing rates.
- Developed trusting relationships with patients and families by exhibiting empathy, active listening skills, and professionalism in all interactions.
- Assisted physicians during rounds delivering timely updates on resident status improving overall collaboration among healthcare providers.
- Increased patient engagement by organizing therapeutic activities and encouraging social interactions among residents.
- Reduced medication errors through meticulous documentation, verification, and administration of medications.
- Promoted a safe and comfortable environment by implementing fall prevention strategies and regular safety checks.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Evaluated patient histories, complaints, and current symptoms.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
Nursing Diagnostics
CAMC Memorial Hospital
02.2013 - 04.2014
- Nuclear Medicine
- Radiology
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Recorded details regarding therapies to keep patient charts updated.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Evaluated patient needs post-image acquisition to provide appropriate instructions, care, or referrals to other healthcare providers as necessary.
- Facilitated smooth transitions between different imaging modalities by coordinating appointments and ensuring timely communication among healthcare providers.
- Provided comprehensive education to patients on imaging procedures, reducing anxiety and improving overall experience.
- Mentored new nursing staff members on proper techniques, positioning, and equipment usage within the diagnostic imaging department.
- Demonstrated strong clinical judgement and critical thinking skills when responding to emergency situations within the diagnostic imaging setting.
- Reduced patient wait times for imaging services by streamlining scheduling processes and optimizing workflow efficiency.
- Enhanced patient safety through strict adherence to radiation protection protocols during imaging procedures.
- Assisted radiologists in performing complex diagnostic procedures, resulting in more accurate diagnoses and treatment plans.
- Assisted with complex interventional radiology procedures, providing essential support to the physician team throughout the process.
- Provided comprehensive pre-and post-procedure education to patients and their families, ensuring clear understanding of radiologic procedures and expected outcomes.
- Facilitated effective patient care by serving as a liaison between radiology, nursing, and other healthcare professionals within the organization.
Home Health Nurse
Amedisys Home Health Care
09.2011 - 07.2012
- On-call Nurse
- Administered different therapies and medications in line with physician orders and treatment plan.
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
- Identified early warning signs of patient deterioration or complications, promptly notifying physicians to adjust treatment plans accordingly.
- Conducted regular follow-up visits to monitor patient progress and make adjustments to care plans as needed.
- Performed skilled nursing procedures such as IV therapy administration, tracheostomy care maintenance under physician supervision when required.
- Served as a reliable resource for families seeking guidance on navigating complex healthcare systems and advocating for their loved ones needs.
- Educated patients and families on disease management, medication safety, and at-home healthcare strategies to promote selfcare.
- Contributed to the overall success of the home health agency by maintaining high levels of patient satisfaction and positive outcomes.
- Provided compassionate care for patients with chronic illnesses, alleviating stress and promoting optimal wellness.
- Assessed patients' health status and developed individualized care plans to suit needs.
- Improved patient outcomes by conducting thorough health assessments and developing personalized care plans.
- Coordinated with other healthcare team members to support patient needs.
- Enhanced patient recovery rates through diligent monitoring of vital signs, medication administration, and wound care.
- Delivered high-quality in-home nursing services, maintaining a safe and comfortable environment for patients.
- Monitored vital signs, developed and implemented care plans, and documented patient progress.
- Implemented effective infection control measures within the home setting, reducing risk of illness transmission among family members.
- Educated patients and families on disease processes, medications and treatments.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed patients recovering from medical or surgical procedures.
IMCU/ICU
Charleston Area Medical Center
02.2004 - 07.2012
- Float Pool
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Optimized use of resources within the ICU by participating in daily rounds with multidisciplinary teams, discussing goals of therapy, discharge planning needs, and potential barriers to achieving desired outcomes.
- Reduced hospital staffing challenges by providing reliable coverage across various departments, including ICU, ER, and MedSurg.
- Advanced patient outcomes by accurately recording data for quality improvement initiatives in the ICU department.
- Enhanced patient care in ICU by closely monitoring vital signs and administering appropriate treatments.
- Enhanced ICU nursing skills through the provision of specialized training sessions and workshops.
- Maintained strict infection control protocols within the ICU environment to minimize risk of cross-contamination among patients and staff members.
- Maintained compliance with hospital policies, procedures, and regulatory standards while delivering exceptional patient-centered care in the ICU setting.
- Improved patient outcomes by providing high-quality, evidence-based care in a fast-paced Cardiac ICU setting.
- Streamlined ICU workflow by effectively prioritizing tasks based on patient acuity levels.
- Managed inventory of medical supplies in the ICU by routinely checking stock levels and reordering when necessary.
- Continuously updated professional knowledge through participation in ongoing education opportunities and conferences related to adult ICU nursing practice.
- Mentored new graduate nurses during their orientation process, providing support during their transition into professional practice roles within the ICU setting.
- Mentored new nurses in the ICU setting through effective preceptorship programs that emphasized hands-on learning experiences alongside seasoned professionals.
- Improved patient satisfaction scores by fostering a compassionate and supportive environment within the ICU.
- Coordinated seamless transfer of critically ill patients from emergency departments or other units to the Cardiovascular ICU for specialized care.
- Provided expert clinical advice to junior nurses on complex cases, fostering a supportive learning environment within the ICU team.
- Coordinated post-discharge follow-up services, facilitating continuity of care for patients transitioning out of the ICU setting.
- Reduced ICU complications with vigilant monitoring of vital signs, lab results, and clinical changes in patients' conditions.
- Maintained up-to-date knowledge of industry developments, ensuring that best practices were consistently applied within the ICU setting.
Education
Bachelor of Science - Nursing Leadership & Administration
Capella University, Accelerated Masters Pathway
01-2022
Registered Nurse
CCTC
01-2022
RN Pre-Requisites -
Bridge Valley CTC
2020
Licensed Practical Nursing
Garnet School of Licensed Practical Nursing
01-2004
Skills
- Nursing Leadership
- Clinical Staff Supervision
- Quality Improvement
- Department Management
- Compliance Oversight
- Corrective Action Implementation
- Quality Assurance
- Case Management
Awards
- Nurse Excellence Nominee
- Going The Extra Mile Award
- IV Insertion: 'Hard Stick' Recognition
- GPA 4.0 Academic Excellence
Timeline
Patient Care Case Manager, Registered Nurse
LHC Group
11.2023 - Current
RN Unit Manager/Assistant Director of Nursing
Genesis HealthCare
01.2023 - 11.2023
COVID19 Public Health Nurse
Kanawha Charleston Health Dept (KCHD), Saunders
10.2020 - 12.2022
Field Nurse
Mountaineer Home Care, LHC Group
06.2016 - 10.2020
Staff Nurse
Marmet Center, Genesis HealthCare
09.2015 - 06.2016
Staff Nurse
SweetBriar Assisted Living
04.2014 - 02.2015
Nursing Diagnostics
CAMC Memorial Hospital
02.2013 - 04.2014
Home Health Nurse
Amedisys Home Health Care
09.2011 - 07.2012
IMCU/ICU
Charleston Area Medical Center
02.2004 - 07.2012
Bachelor of Science - Nursing Leadership & Administration
Capella University, Accelerated Masters Pathway
Registered Nurse
CCTC
RN Pre-Requisites -
Bridge Valley CTC
Licensed Practical Nursing
Garnet School of Licensed Practical Nursing
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